Field Service Parts Advisor III
Posted on 2/7/2023

5,001-10,000 employees

Electric vehicle manufacturer focused on sustainability
Company Overview
Rivian fosters a culture of courage, optimism, and grit, attracting a diverse team of adventurous individuals committed to making a positive global impact. The company's competitive advantage lies in its meticulous attention to vehicle capability, considering factors like tires, drive modes, and HVAC settings to optimize performance. As a leader in the automotive industry, Rivian's dedication to environmental sustainability and technical precision sets it apart from competitors.
Automotive & Transportation

Company Stage


Total Funding





Irvine, California

Growth & Insights

6 month growth


1 year growth


2 year growth

Gaithersburg, MD, USA
Experience Level
  • Ability to prepare and disseminate effectively organized and coherent business communication while practicing established business norms
  • Strong communication, organizational and time management skills
  • Exhibits patience, empathy, attention to detail, and a passion for problem-solving. Remains flexible and responsive to changing conditions
  • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
  • Basic mathematic skills to prepare and transact estimates and payments
  • Physical exertion may be required to perform occupational tasks (sitting for 8 or more hours in a day, standing for up to two hours at a time for 8 or more hours a day, walking, bending, kneeling, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 85 lbs)
  • Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partners
  • Ability to read and speak fluent English
  • Ability to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics
  • Minimum age of 21
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
  • HS Diploma or GED preferred
  • 2 - 3 years in a Customer Facing Service role, material handling / inventory management or equivalent. Experience in a Fast-Paced Environment or a equivalent combination of education and experience
  • No driving related suspensions or revocation of Driver License (within a 3-5year period)
  • Demonstrate and execute the warranty return process
  • Understand, explain, and execute the shipping process and how to package parts before final shipment
  • Understand what channel planning is, and understand how channel planning works
  • Understand, explain, and execute indirect purchasing through Coupa
  • Understand and explain KPI's and metrics and their significance
  • Identify and resolve common discrepancies in parts procurement, review for human error transactions and collaborate to improve processes and learn
  • Comfortably communicates with technicians and leads to promote clear communication channels. Calls and/or participates in huddles to collaborate on best and efficient ways to take care of our customers
  • Identify and order the correct part needed for any repair
  • Source or look up and understand parts assemblies / subassemblies
  • Physically and systematically receive parts and/or allocate back orders
  • Physically and systematically BIN parts
  • Understand, execute and explain the Rivian BIN scheme
  • Identify damages, shortages, overages, incorrect parts, and no stock
  • Utilize and navigate the following programs and documentation - SharePoint, Warranty Manual, Write It Right and Rivian's proprietary systems
  • Demonstrate and execute daily counts and understand the intended use of the tool
  • Understand, execute and able to explain pre pulling parts for upcoming appointments
  • Understands all pay types (Goodwill, Customer Pay, Internal, etc.) and use cases
  • The ability and willingness to learn and gain an understanding of Rivian's maintenance scheduling
  • Explain services and provide an exceptional customer experience
  • Utilize a forklift in required areas for transporting and organization of parts
  • The ability and willingness to learn about Rivian's safety requirements
  • List and explain the 5S stages and methodology
  • Provide exceptional service to all customers using Rivian Guiding Principles
Desired Qualifications
  • To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.Experience in parts management, process standardization, continuous improvement, and managing escalations is a plus