Facebook pixel

Technical Support Engineer
Confirmed live in the last 24 hours
Remote • United States
Experience Level
Desired Skills
  • Passion for learning, and applying that knowledge to solving customer issues and advocating for their success
  • 2 or more years of experience working with customers
  • Knowledge of programming and its core concepts, including fluency with at least one programing language (e.g., Node, PHP, Java)
  • Become a technical expert on the LaunchDarkly platform (including SDKs)
  • Troubleshoot and resolve customer issues
  • Work with engineering to resolve customer bugs
  • Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more
  • Use development time to grow and contribute beyond your daily customer work

201-500 employees

Feature management platform
Company Overview
LaunchDarkly’s mission is to help software teams to innovate faster but with control. The company is building a SaaS platform for developers to manage feature flags which enable teams to accelerate their software deployments while reducing risk.
  • Flexible work environment - Making an inclusive space for everyone means recognizing we all have our own individual working styles and needs.
  • Health and wellness - LaunchDarkly offers full coverage with health, dental, and vision plans for you and your dependents.
  • Salary and options - We're all in this together. LaunchDarkly offers competitive pay, equity, and the option to participate in a 401(k) program.
  • Learn and grow - We love to see our own continue to grow their skill sets—whether that's taking a class or attending a conference.
Company Core Values
  • Respect and integrity for our team, our customers, and our community.
  • We believe in teams, not fiefdoms. Leaders, not tyrants.
  • We're building a place where you can learn and grow.
  • Work is not life.