Technical Support Engineer
US
Posted on 3/10/2023
INACTIVE
LaunchDarkly

201-500 employees

Feature management platform
Company Overview
LaunchDarkly’s mission is to help software teams to innovate faster but with control. The company is building a SaaS platform for developers to manage feature flags which enable teams to accelerate their software deployments while reducing risk.

Company Stage

Series D

Total Funding

$330.3M

Founded

2014

Headquarters

Oakland, California

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-9%

2 year growth

6%
Locations
Remote • United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
PHP
Java
CategoriesNew
Software Engineering
Requirements
  • Passion for learning, and applying that knowledge to solving customer issues and advocating for their success
  • 2 or more years of experience working with customers
  • Knowledge of programming and its core concepts, including fluency with at least one programing language (e.g., Node, PHP, Java)
  • Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary
  • LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, degree level, and location
  • About LaunchDarkly:
  • LaunchDarkly is a Feature Management Platform that serves trillions of feature flags daily to help software teams build better software, faster. Feature flagging is an industry standard methodology of wrapping a new or risky section of code or infrastructure change with a flag. Each flag can easily be turned off independent of code deployment (aka "dark launching"). LaunchDarkly has SDKs for all major web and mobile platforms. We are building a diverse team so that we can offer robust products and services. Our team culture is dynamic, friendly, and supportive. Our headquarters are in Oakland
  • At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status
  • One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don't think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset
  • LaunchDarkly is also committed to giving back to our community and is a part of Pledge 1%, an organization that helps companies make this a priority. Through this initiative and its charitable arm, the LaunchDarkly Foundation, the company is committed to such causes as supporting education for the underserved, homelessness relief and moving towards having a net-zero carbon footprint. You can find more about the LaunchDarkly Foundation and the organizations we serve at https://launchdarkly.com/foundation/
  • Do you need a disability accommodation?
  • Fill out this accommodations request form and someone from our People Operations team will contact you for assistance
  • #LI-Remote
Responsibilities
  • Become a technical expert on the LaunchDarkly platform (including SDKs)
  • Troubleshoot and resolve customer issues
  • Work with engineering to resolve customer bugs
  • Help grow and expand the team, contributing to hiring, onboarding, process, knowledge, and more
  • Use development time to grow and contribute beyond your daily customer work