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Technical Implementation Specialist
Posted on 6/9/2022
United States
Experience Level
Desired Skills
Customer Service
  • Industry knowledge of medical devices used in the Ophthalmology specialty as well as Image Management systems/workflow is ideal
  • Proficient in various business applications and tools including, but not limited to AWS, Windows 10, Microsoft Office Suite, VPN Clients and Remote access software. Windows Server 2012-2019, SQL Server 2012-2019, and Salesforce
  • Strong hardware and software troubleshooting abilities required
  • Networking, server infrastructure, and IS security knowledge strongly preferred
  • Ability to read, interpret, and create technical documents such as installation guides, and procedure manuals
  • Maintains a positive and open attitude to change with an ability to adapt to new situations
  • Ability to quickly learn, analyze, understand and convey complex information
  • Ability to speak effectively to groups of customers or employees
  • Project management and successful service delivery experience
  • Excellent verbal and written communication and interpersonal skills
  • Ability to effectively work independently and coordinate team efforts
  • Responsible for the technical implementation and delivery of our integrated Image Management product for multiple specialities
  • Coordinate with client teams to manage decisions and processes during the implementation period
  • Lead technical calls with clients and validate all requirements are met for a given project/timeline
  • Provide technical guidance, direction, and leadership where needed
  • Perform application installations and configurations for client technical implementations/Imaging devices
  • Coordinate activities to team members and set deadlines
  • Create and maintain technical documents as new products are released
  • Create and improve protocols as technology develops
  • Work with development teams to improve product through enhancement requests and bug fixes
  • Provide technical direction, training, and support to internal teams
  • Act as a client escalation to resolve all client requests
  • Infrequently travels to client site for advanced troubleshooting if necessary
  • Performs tasks off-hours as needed to complete specific projects or tasks
Modernizing Medicine
Company mission
Modernizing Medicine's EMA is an electronic medical record (EMR) software application.