Desktop Support Specialist
Posted on 10/18/2023
Global Relay

1,001-5,000 employees

Cloud-based communication solutions for regulated industries
Company Overview
Global Relay stands out as a leading provider of compliant, cloud-based electronic communication solutions, servicing over 20,000 customers in 90 countries, including 22 of the top 25 banks. The company's integrated compliance solutions, including intelligent archiving, superior data connectors, and proactive surveillance, enable regulated organizations to meet collaboration, privacy, and security requirements. With a focus on the global financial sector and other highly regulated industries, Global Relay offers tailored solutions for compliant communications, demonstrating its industry leadership and technical prowess.
Data & Analytics
Government & Public Sector
AI & Machine Learning
Financial Services

Company Stage


Total Funding





Vancouver, Canada

Growth & Insights

6 month growth


1 year growth


2 year growth

New York, NY, USA
Experience Level
Desired Skills
IT & Security
  • A post-secondary degree or diploma in Technology Management with experience supporting desktop computing needs within a networked environment, or equivalent combination of education, training and experience
  • 5+ years' experience building, troubleshooting, and repairing desktops and laptops in an enterprise environment
  • Advanced knowledge of, and experience with: Microsoft Windows, Apple, and Linux (Ubuntu/Landscape) hardware and operating systems
  • Hands on experience with SCCM/MDT for Windows, Landscape for Ubuntu , MDM for mobile devices
  • Advanced knowledge of Microsoft Active Directory and Group Policy management in a managed desktop environment
  • Advanced knowledge and working experience with end-user applications including: AntiVirus, Microsoft Exchange, Microsoft Office Suite and related applications such as Outlook, Visio and Project
  • Demonstrated experience with scripting (PowerShell) and desktop automation (SCCM/MDT)
  • Comprehensive understanding of local area networking and the setup and configuration of end user devices, such as desktops, printers and other wireless devices
  • Demonstrated ability to work collaboratively in a team environment as well as independently in an effective and organized manner, within a complex and challenging environment
  • Ability to train and mentor other team members
  • Ability to prioritize assigned workload and respond quickly to critical issues
  • Comfortable working under pressure in a fast-paced setting
  • Excellent interpersonal and communication skills in both verbal and written English
  • Highly resourceful with good problem-solving abilities
  • Enthusiastic and with a commitment to learning, and passing along their knowledge
  • The Desktop Support Specialist - L3 provides advanced technical and end-user support for desktop workstations, client-server based desktop applications and related corporate wireless devices to all staff. This role also is a Subject Matter Expert (SME) for the team and will function as the highest level of escalation for problem resolution
  • Responsibilities include but are not limited to: timely troubleshooting and resolution of any hardware problems on desktop workstations, wireless devices including laptops, tablets, cell phones, printers, plotters, and projectors as well as application software, and operating systems. As a SME, you will be responsible for resolving the most complex of issues assigned to the Desktop Support team
  • The role will provide advanced support to non-windows based desktop operating systems such as Ubuntu and other End-User applications. The role will require advanced knowledge and experience working with ticketing and desktop management applications and systems
  • These responsibilities require both independent and team-based investigation, initiative, good judgment, good communication and problem solving skills as well as the ability to work in a team or with minimal supervision. The role will also participate in training and mentoring to other team members
  • Note: This position will be fully onsite (5 days a week) at our office in Midtown Manhattan. It may also require you to work on certain holidays