Member & Guest Services Associate

Description

About the Levine JCC

The Sandra and Leon Levine Jewish Community Center is a nonprofit, mission-driven organization founded upon Jewish ethics and values. We provide diverse social, educational, recreational, cultural, and wellness programs within a Jewish setting and serve as a welcoming community partner for individuals and families of all backgrounds. The Levine JCC is affiliated with the JCC Association of North America and is a beneficiary agency of the Jewish Federation of Greater Charlotte.

Position Summary

The Member & Guest Services Associate serves as a primary point of contact within the Member & Guest Services Center, delivering a welcoming, efficient, and high-quality experience for all members, program participants, and guests.

This role supports member engagement and retention by providing excellent customer service, facilitating membership transactions, assisting with program registration, and guiding individuals to the programs, services, and staff that best meet their needs. The Associate plays a key role in creating a positive and inclusive environment aligned with the mission and values of the Levine JCC.

Key Responsibilities

Member & Guest Experience

• Serve as the first point of contact, warmly greeting and assisting members, program participants, and guests.
• Provide timely, professional, and courteous responses to inquiries in person, by phone, and via email.
• Address and resolve member concerns with empathy, professionalism, and sound judgment.
• Foster a welcoming and inclusive environment that encourages member engagement and connection.

Membership & Account Services

• Conduct membership tours and support prospective members through the enrollment process.
• Process membership transactions, including new memberships, upgrades, downgrades, changes, freezes, and cancellations.
• Support new member onboarding through welcome communications, including letters, phone calls, and emails.
• Maintain and distribute membership materials and promotional information.

Program Registration & Sales Support

• Utilize the member management and registration system (currently Accrisoft Freedom, transitioning soon to Amilia SmartRec) to manage:
  • Member  check-ins
  • Program and  event registration
  • Fee collection  and transactions
  • Reservations  and account adjustments
• Process point-of-sale transactions, including program fees, retail items, and promotional offerings.
• Promote Levine JCC programs, classes, and services to increase participation and engagement.
• Assist with lead generation efforts to attract and retain members.

Operations & Facility Support

• Maintain the cleanliness, organization, and readiness of the Member & Guest Services Center.
• Ensure workspaces are well-stocked with necessary materials and supplies.
• Support daily operational needs and assist with special projects as assigned.

Organizational Engagement

• Participate in Levine JCC programs, events, and community initiatives, such as the Purim Carnival, Kids Triathlon, and other center-wide events.
• Collaborate with colleagues across departments to ensure a seamless and positive member experience.

Additional Responsibilities

This position description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of responsibilities. The employee may be required to perform other duties and assume additional responsibilities as assigned by Member & Guest Services leadership or senior leadership of the Levine JCC.

Equal Opportunity Employer

The Levine JCC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under applicable law.

Requirements

• 1–5 years of experience in customer service, sales, or administrative support, preferably in a high-volume, service-oriented environment.
• Experience with CRM systems; familiarity with Amilia SmartRec preferred.
• Proficiency in Microsoft Office 365.
• Strong verbal, written, and interpersonal communication skills.
• Ability to work both independently and collaboratively in a team environment.
• Strong organizational skills with the ability to manage multiple priorities.

Knowledge, Skills & Core Competencies

• Strong customer service orientation with a friendly, professional demeanor.
• Ability to build relationships and engage effectively with members and guests.
• Attention to detail and proactive problem-solving skills.
• Ability to handle confidential information with discretion.
• Flexibility and adaptability in a dynamic environment.
• Willingness to learn and communicate Jewish traditions, holidays, and customs as part of the Levine JCC mission.

Work Environment & ExpectationsThe Levine JCC is a mission-driven organization rooted in Jewish values and community engagement. All employees are expected to demonstrate professionalism, collaboration, and a commitment to fostering a welcoming and inclusive environment.The Levine JCC operates seven days a week, and this position requires flexibility to meet operational needs, including early mornings, evenings, weekends, and special events.
Certification in CPR, AED, and First Aid is required or must be obtained upon hire.