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Risk Operations Specialist
Confirmed live in the last 24 hours
Miami, FL, USA • Remote • New York, NY, USA
Experience Level
Desired Skills
  • Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone
  • Strong background in customer support via phone and email
  • Experience with financial products like credit cards, loans, mortgages, etc
  • Excellent written and verbal communication skills
  • Investigative and critical thinking skills
  • BA/BS from an accredited university
  • Proven analytical and problem-solving skills with a strong attention to detail
  • Strong negotiation skills
  • Have the ability to grow, develop and learn in a fast-paced, start-up environment
  • Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication across email and phone channels
  • Balance customer's ability to pay and Ramp's risk appetite to negotiate payment plans to reduce credit losses, and ensure customer's financial well being
  • Partner with strategy and legal teams to develop collection strategies, payment plans and operating procedures to ensure efficient collections operations
  • Partner with product and engineering teams to build and scale Ramp's operational platform and tooling for the collections program
  • Ensure operational excellence by meeting team KPIs and SLAs
Desired Qualifications
  • Experience in high growth startups
  • Experience building complex financial products
  • Experience in SMB or Commercial collections

201-500 employees

Corporate card & spend management platform
Company Overview
Ramp is on a mission to create a partner in finance. The company offers 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting into one simple and free solution.
  • Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
  • Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
  • Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
  • Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.
Company Core Values
  • Visibility is key to financial fitness
  • One dollar saved is 100x better than points
  • Software-first, card second
  • Financial fitness starts with every employee