Full-Time
Risk Operations Specialist
Comprehensive finance platform for corporate card management, bill
Compensation Overview
$85,000 - $100,000Annually
Junior, Mid
Miami, FL, USA + 2 more
- Minimum 3 years of experience in collections, recoveries or credit risk management operations via phone
- Strong background in customer support via phone and email
- Experience with financial products like credit cards, loans, mortgages, etc
- Excellent written and verbal communication skills
- Investigative and critical thinking skills
- BA/BS from an accredited university
- Proven analytical and problem-solving skills with a strong attention to detail
- Strong negotiation skills
- Have the ability to grow, develop and learn in a fast-paced, start-up environment
- Ensure timely collections from delinquent and high risk small business and commercial accounts through outbound and inbound communication across email and phone channels
- Balance customer's ability to pay and Ramp's risk appetite to negotiate payment plans to reduce credit losses, and ensure customer's financial well being
- Partner with strategy and legal teams to develop collection strategies, payment plans and operating procedures to ensure efficient collections operations
- Partner with product and engineering teams to build and scale Ramp's operational platform and tooling for the collections program
- Ensure operational excellence by meeting team KPIs and SLAs
- Experience in high growth startups
- Experience building complex financial products
- Experience in SMB or Commercial collections
Ramp is a comprehensive financial platform that streamlines corporate expenses, bill payments, and accounting automation, saving businesses time and money, with users reporting an average 3.5% more savings and 8x faster book closing. As the fastest-growing corporate card and bill payment platform in America, it serves a diverse range of clients from startups to global enterprises, and was named Fast Company’s 2023 Most Innovative Company in North America. The company's commitment to modernizing finance operations is evident in its user-friendly interface and responsive customer service, which have been praised for eliminating manual work and reducing human errors.
Company Stage
Series D
Total Funding
$1.7B
Headquarters
New York, New York
Founded
2019
6 month growth
↑ 61%1 year growth
↑ 72%2 year growth
↑ 184%Benefits
Competitive salaries: You never have to wonder how your pay compares. Our generous comp reflects our belief that you’ll take Ramp to the next level.
Comprehensive health plans: US-based employees get full medical, dental, and vision insurance coverage. Everyone gets a monthly stipend for personal wellness.
Professional development: Take advantage of our annual education stipends to stay on top of your personal growth.
Unlimited PTO: Flexible vacation days give you the time to step away, unwind, and recharge.