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Customer Success Lead
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
  • 4-6+ years of experience in a customer success function in a SaaS or enterprise technology with a proven track record of enhancing customer lifetime value, or
  • An equivalent experience in technology consulting or tech-centric management consulting
  • Practical knowledge in value analysis, data mining, basic business modeling, and visual displays of quantitative information
  • The inability to ingest complex information, craft a narrative, and communicate it effectively
  • You should be able to corral support from the organization not by fiat of authority but convincing them that it should
  • Your presence and professionalism should command respect in a room
  • You should be able to provide and accept feedback
  • Experience in the UK market is essential
  • Experience working in marketing at a Series B or later stage venture-funded company preferable. Familiarity with artificial intelligence / machine learning-enabled products preferred
  • PolyAI is hiring a Customer Success Lead for the UK enterprise market
  • You will be responsible for identifying, quantifying, and communicating acts of value creation by our AI-powered voice assistants
  • Your work will enhance customer lifetime value through higher product adoption, customer satisfaction and other ROI metrics

11-50 employees

Superhuman voice assistants for customer service