We’re Hiring for aTechnical Service Analyst!

If you are excited and passionate about helping#LetsSolveWater, consider joining our team today!  Xylem, Inc.is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.At Xylem, you will have the opportunity to solve water by participating in our paidVolunteer Program, Xylem Watermark!

THE ROLE:The Technical Service Analyst will be responsible forutilizing technical expertise and customer service etiquette in the selection, configuration, quotation, and troubleshooting of pumps and peripheral equipment. In this role, the incumbent will also perform a diversified range of technical functions within the pre-sales and post-sales space for our existing and potential customers.We offer a full benefits package to include Flexible Time Off (FTO)forsalaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits. 

CORE RESPONSIBILITIES:To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Regularly partnerwith Order Entry, Warranty, Sales, Product Management, Sustaining Engineering and other internal teams to accomplish company objectives daily through verbal and written communication.
• Identify Customer Needs: Work closely with outside sales, internal colleagues, distributors, and others to develop understanding of the customer request. Partner closely with the requestor in gathering information to better classify the need including level of technical involvement, expertise required, urgency, application, customer type, etc. Align requestor with proper channel best suited to provide the needed solution if non-technical in nature.
• Research/Gather Information: Work closely with internal colleagues, subject matter experts, and other technical resources to research and gather information including potential solutions and unique application history to understand how to meet the requestor’s need and solve the problem.
• Problem Solve:Meet the requestor’s consulting need or develop viable solution to requestor’s problem. Typical problem solving could include selection and configuration of pump and peripherals based on application requirements, troubleshooting of pumps and related equipment as it pertains to a given application, provision of various technical documentation, tutelage in the operation of customer-available product resources, and the coordination of information flow amongst Xylem internal teams and external parties.
• Validate and Communicate Solution:Work closely alongside internal colleagues to communicate and validate consulting need has been fulfilled and to offer the proposed solution(s) for external party review and approval. If requestor is not satisfied with outcome, the Tech is responsible for further consultation and acts as advocate and advisor to ensure consulting need is met wherever possible.
• Procure and Provide Quotation:Procure quotation for special, non-standard items and components from outside vendors to satisfy special requests as needed, apply them as supplement to our portfolio product range, and present quotation to customer accordingly.

Additional Responsibilities:

• Maintain product knowledge through training and seminars.
• Participate in new initiatives as requested.
• Assume other duties and responsibilities as required.

QUALIFICATIONS:

• Fluent in Microsoft Office Environment, technologically savvy
• Excellent communication, verbal and written
• Technical aptitude
• Preferred: Exposure to fundamental hydraulic and electrical concepts

DAY IN THE LIFE:

In this role, the working environment is a standard office environment. The standard working hours are 40 hours per week.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylemprohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolioofsmart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.