Implementation Analyst @ Shamrock Trading

Description

Company OverviewRyan Transportation, a Shamrock brand, is a third-party logistics company specializing in freight brokerage services and managed transportation. Our services have helped companies throughout North America take control of their shipping and improve their supply chains.

Shamrock Trading Corporation is the parent company for a family of brands in transportation services, finance and technology. Headquartered in Overland Park, KS, Shamrock is frequently recognized among the “Best Places to Work” in Kansas City and Chicago and was most recently recognized as one of America’s top 100 “Most Loved Workplaces” by Newsweek. We also have offices in Atlanta, Chicago, Dallas, Ft. Lauderdale, Houston, Laredo, Nashville, Philadelphia and Phoenix.
Responsibilities

Shamrock Trading Corporation and Ryan Transportation are looking for an Implementation Analyst. The primary objective of this role is to participate in all aspects of business system solution implementations for our Transportation Management System (TMS) clients. This includes but is not limited to process design, system set-up and configuration, user training, testing, go-live support, and continuous improvement. This role will report to the Ryan Transportation Management Support Team and will be expected to work in collaboration with the Shamrock IT team. Responsibilities include but are not limited to:

Aid sales and customer-facing staff through training, joint sales calls/visits to key accounts
Lead new client onboarding analysis and verification, ensuring that base functionality and integration requirements are captured.
Configure, implement, and validate TMS functional requirements
Establish and support integration platforms between RTS and Clients
Implement appropriate mitigation strategies that may involve compromises with respect to scope and schedule
Lead client and vendor trainings on TMS software to ensure a smooth transition
Document and establish Standard Operation Procedures
Diagnose and troubleshoot application issues to determine root cause of problems or malfunctions.
Create workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion

Qualifications

Bachelor’s degree or equivalent experience is required
Good verbal and written communication skills
Good time management skills
Logistics, IT, or Engineering experience is a plus
Mercury Gate experience preferred, but not required
Project Management experience preferred
Well organized, analytical, innovative, and strong problem-solving skills
Willingness to engage with customers and perform research into their needs
Well versed in IT technologies and best practices
Ability to lead and work with teams, be part of a team, and understand team dynamics
Ability to maintain a high level of detail, often under tight deadlines and competing priorities

Benefits Package

At Shamrock we hire bright, ambitious people and give them the tools they need to be successful. By investing in training and development, we hope to become a long-term career for employees, where there are always opportunities for advancement. Shamrock also offers a premier set of benefits for employees and their families:

Medical: Fully paid healthcare, dental and vision premiums for employees and eligible dependents
Work-Life Balance: Competitive PTO, paid leave policies and eligibility for work from home opportunities after an introductory period
Financial: Generous company 401(k) contributions and employee stock ownership after one year
Wellness: Onsite gym, jogging trail and discounted membership to nearby fitness center

#LI-LW1 #LI-Onsite #ryantransportation

Implementation Analyst

Shamrock Trading

Description

6 month growth

1 year growth

2 year growth

Benefits