Program Manager Responsibilities:

• Overall responsibility for the operations of your group
• Oversee/direct program management team to ensure the following are being met
• Accomplish strategic objectives by overseeing multiple accounts
• Enhance project coordination and managing project interdependencies
• Oversight of production, productivity, quality, and customer-service standards by completing audits, identifying trends, determining system improvements, and implementing change
• Direct engagement & coordination with various account manager’s to monitor account status and opportunities for improvement.
• Create and execute firmwide program goals through
• Account proposal standardization
• Account fee standardization
• Account resource allocation and redirection
• Account scope standardization
• Account Q.C. oversight
• Account errors and omissions dispute resolution
• Assist account managers with day to day operations and information dissemination
• Build a team of individual account program managers to assist each Ware Malcomb account manager throughout Ware Malcomb.
• Meet financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments.
• Encourages cross-project/account resource management
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews and preparing and completing action plans
• Aligning or realigning deliverables with program outcomes
• Manage risks and dependencies
• Escalate and track impediments
• Manage performance and profitability

Program Manager Qualifications:

• 10+ years of experience working on architecture or interior design projects and/or programs
• Experience with financial planning and program strategy
• Able to manage complexity, analyze information, and implement company vision
• Highly analytical and organized
• Excellent teambuilder
• Strong skills in conflict resolution
• Creative problem solver
• Promote process improvement
• Proficient in staffing, planning and people management