Business Development Manager

Job Summary:

Business Development Manager focusing on new logo business capture in the IT Service Management and Service Desk markets.

Job Description:

Purpose of the Role

At Sunrise, our purpose is clear: Helping IT Service Desks help everyone else.

Our vision: To be the ITSM solution that every business relies upon.

The one problem we solve: Removing the pain and complexity from service delivery.

The Business Development Manager will win new business, build trusted customer relationships, and grow Sunrise’s presence in the UK ITSM SaaS market. Success means consistent performance across activity, pipeline, and deal closure.

Key Responsibilities

• Prospect and generate new business opportunities through outbound activity and networking.
• Lead the full sales cycle – discovery, demo, proposal, negotiation, close.
• Build strong, trust-based relationships with IT and business leaders.
• Position Sunrise clearly against the complexity of competitors.
• Work closely with Marketing and Pre-Sales to progress opportunities quickly.
• Ensure accurate forecasting with less than 5% variance.
• Travel to customer and prospect sites (approx. 50% of time).

Sales Disciplines at Sunrise

Our salespeople live by four disciplines, directly tied to our purpose, vision, and problem we solve:

• Obsessed – Relentless in pursuit of deals that bring us closer to being the ITSM solution every business relies upon.
• Hungry – Never satisfied with “enough” pipeline, because every win helps IT teams help their business succeed.
• Urgent – Deals move forward fast because IT teams need complexity removed today, not tomorrow.
• Coachable – Always improving, learning, and adapting to deliver more value to customers.
• Performance Expectations

Activity

• Minimum of 80 outbound touches per week (calls, emails, LinkedIn outreach). 
• Maintain a consistent rhythm of meetings booked with prospects.

Pipeline Growth

• Generate and maintain a 3x–4x coverage pipeline against quarterly bookings target.
• Ensure healthy progression through pipeline stages with clear next actions.

Deal Closure

• Consistently achieve and exceed monthly, quarterly, and annual bookings targets.
• Maintain an average deal cycle aligned to forecast (<5% variance).
• Close new logo opportunities and expand into existing accounts where possible.

Customer Impact

• Position Sunrise as a trusted advisor who removes ITSM complexity.
• Support customers in building ROI and case studies.
• Ensure smooth handover to Professional Services for delivery success.

Skills & Experience

• 3+ years in enterprise software/SaaS sales.
• Strong background in ITSM, SaaS, or Managed Services.
• Proven ability to create pipeline and close new business.
• Excellent prospecting, discovery, and negotiation skills.
• Strong communication and presentation skills.
• Resilient, hard-working, and willing to travel.

What Success Looks Like

• Activity: High levels of outbound prospecting every week.
• Pipeline: Consistent 3x–4x coverage of target.
• Closure: Quota achieved or exceeded quarter after quarter.
• Impact: Sunrise positioned as the solution IT teams rely upon.

Worker Type:

Regular

Number of Openings Available:    

1