PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers equipment owners to maximize equipment availability for patient care and automates the procurement of parts, services and training through a digital experience.

PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® and this common ground is the foundation of our success. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.

If you love challenging the status quo, join our team of innovators working together to transform the medical equipment supply chain. With our rapid growth, you will have ongoing opportunities to explore new paths, develop your skills and achieve your potential.

This is a central role within the Catalog Operations team, acting as the key administrator and center of knowledge for our Product Information Management (PIM) platform – currently Informatica’s P360 PIM - to support the PartsSource online marketplace and business.

Our team’s goal is to apply Master Data Management (MDM) principles against Product Information and Supplier Operational Data to provide world-class search, find, and buy experiences across our growing catalog of millions of items.

You will operate at the intersection of product information, MDM, and the online customer experience and own the operation of our PIM. You will be expected to prepare and manage PIM repository enhancements that are needed to support new functionality for our online catalog. Your goal is to create operational excellence across all Catalog Operations and Product Information Management functions - onboarding new products, managing and governing product content, item cost data, and establishing / ensuring adherence to item data governance.

You will be responsible for PIM upgrades and updates, supporting your colleagues to administer our data models and taxonomies within the PIM, classification of items, reporting on product content data quality, and ensuring that data governance rules are followed.

Your Responsibilities:

Master all Catalog Operations and PIM Administration: Take ownership of the PIM – Informatica’s Product 360 currently. Learn everything there is to know about the PartsSource catalog operation and advocate improvement across the spectrum.
Utilize your technical expertise to administer the platform that manages all product listings within our PIM, which includes pushing content to our DAM and CMS.
Primary custodian of product information assets; provide oversight of essential product information processes and how they produce high-quality customer outcomes, including taxonomy (data model) development, product classification, and attribute schema build.
Ability to create ETL processes from source to export. We currently use EasyMorph as our democratized ETL application.
Ability to recommend and create custom workflows within the P360 PIM.
Create customer trust in essential product information assets by defining and improving data quality.
Build connectivity between our suppliers and PartsSource for regular data updates utilizing SSIS.
Build views to our PIM Database to ensure all data is updated properly to the PartsSource Marketplace and ensure accurate and timely updates to product, item, and cost data.
Execute data cleansing exercises and support data normalization practices to maintain the integrity of our data long term.
Collaborate with cross-departmental teams to maintain a constant flow of prioritized work to improve the PartsSource catalog offering.
Proactively review, engage, and collaborate on the work in your pipeline.
Review and provide insight to business owners on daily, weekly and monthly basis.

Your Skill Sets

Digitally-savvy with a passion for growing eCommerce businesses and optimizing the customer experience through the PIM platform and product data management.
You have a deep knowledge of Product Information Management (PIM) system(s) and can navigate, review, query, and update PIM data to support the business. You are a knowledge leader to ensure that new functionality in the PIM is executed flawlessly.
Experience in digital content management for Products, ideally in a business-to-business or healthcare related industry to maintain accurate part level information in the Product Information Management (PIM) catalog.
Exhibit a drive to learn, grow and solve tough problems that support the digital customer experience.
Exhibit exceptional attention to detail and capable of handling multiple tasks at once; adept in navigating ambiguity and rapidly changing or competing priorities. 
Comfortable in the depths of SKU, Pricing, and Stock level management.
In-depth understanding of product information management, data governance and MDM, Product : Item : Condition management, supplier content integration / ETL, supplier portal management, and their respective impacts on ecommerce customer experience.
You have outstanding analytical and communication skills that enable you to tackle complex problems and evangelize a solution across all stakeholders.
You are comfortable working with large datasets, discovering patterns, and assessing data quality measurements to prioritize work.
Able collaborator with leadership, technical personnel, and CatOps team members.
You bring high-energy attitude and embodies positivity and perseverance daily.

Your Qualifications

Bachelor’s degree in Information Science, Data Management, or similar (preferably digital/ecommerce focus).
5+ years of ecommerce catalog experience, specifically managing a catalog through PIM in a cross-functional team environment.
Deep Experience with PIM systems (like Stibo, Informatica, Enterworks, inRiver, or similar).
Expert in SSIS and SQL.
Experience with Atlassian products like Jira and Confluence for project management.
Experience with Business Process Improvement (BPI) tools and processes to manage product MDM at scale.
Digital native with propensity to buy online. Demonstrable knowledge of ecommerce landscape and online retail.
Analytical mindset and highly skilled working with large datasets. Keen mathematical abilities in business math and algebra with the capabilities to use formulas and functions in spreadsheets.
Expert abilities in Excel.
Familiarity with HTML, CSS and Javascript.
Experience with BI tools (Google Analytics, SAS, SPSS, Sisense, Tableau).
Python experience a plus.
EasyMorph experience a plus.
Data visualization skills (e.g. Sisense, Tableau) a plus.
Collaborative team player with high EQ.
Self-directed, well organized, and proactive.
Strong desire and a proven aptitude for continuous learning.
Strong interpersonal skills and leadership potential.

This role an work from any of our three office in Hudson, OH, Charlotte, NC & Hoffman Estates, IL

Benefits & Perks

Competitive compensation package with base pay, incentives, equity, and comprehensive benefits (401k match, health benefits, college debt reduction, etc.).
Inclusive and diverse community of passionate professionals.
Opportunities for growth in a fast-growing company committed to developing employees’ careers.
Dynamic hybrid work environment that balances flexibility, collaboration, and productivity.

Interested?

We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.

PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.

Legal authorization to work in the U.S. is required.

About PartsSource

PartsSource automates the procurement of parts, services, and training, supporting healthcare technology management professionals in mission-critical equipment maintenance. With a seamless ordering experience, preferred pricing, and advanced analytics, we empower customers with supply chain intelligence.

Since 2001, PartsSource has evolved into a leader in healthcare technology supply chain management, now serving over half of U.S. hospitals. Bain Capital’s 2021 investment further accelerates our growth and impact on the healthcare industry.

Manager – PIM Operations

PartsSource

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