Production Manager

WHO WE ARE

EOS IT Solutions is a family-run global technology and logistics company, providing collaboration and business IT support services to some of the world’s largest industry leaders. We deliver forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

WHAT YOU’LL DO

• Review partner hardware requests and provide technical and logistics solutions for deployments.
• Be a technology and product expert for all products supported by the Hardware Solutions team.
• Communicate technical standards and requirements to all stakeholders. These products include but are not limited to:
  • First-party hardware and software for Meta, Mac, and PCs
  • Mobile device management
  • Mixed Reality devices/wearables such as Quest and Ray-Ban Meta
• Collaborate cross-functionally with other workstreams to ensure request goals are met on time and to the highest quality standards.
• Provide consistent and clear communication with event/deployment stakeholders via chats, emails, and tasks.
• Assess, manage, and mitigate technical and logistical risk throughout the deployment lifecycle.
• Provide on-site support at deployments, activations, and events as the main point of contact and escalation for the deployed technology:
  • Align technical setup and breakdown schedules for all teams involved
  • Provide logistics and inventory management support
  • Troubleshoot hardware, platform, and networking issues
• Manage resources within budget and project scope.
• Consistently deliver high-quality, high-impact services to our partners.
• Build and maintain vendor support relationships to customer standards.
• Maintain an organized and efficient project management workflow, communicate milestones and deadlines, and ensure all deadlines are met.
• Conduct post-deployment analysis and reporting, including event summaries on internal workplace groups.
• Adhere to all SOPs and participate in operational excellence programs dedicated to continuous improvements within the workstream.

Remote Eligibility: Hybrid

WHAT YOU NEED TO SUCCEED

• 3–5 years of large-scale event planning experience in the technology industry.
• Ability to diagnose, troubleshoot, and solve problems with both software and hardware.
• Basic knowledge of enterprise networking deployment and protocols.
• Experience with mixed reality and wearables is a plus.
• Strong verbal and written communication, attention to detail, organizational skills, and ability to lead meetings.
• Highly motivated and able to work both independently and cross-functionally with partners and support teams on-site at events.
• Comfortable working in a fast-paced and demanding setting while adapting to rapidly evolving processes and procedures.
• Project management skills with the ability to manage multiple concurrent events.
• Proficiency with industry-standard collaborative productivity software: G-Suite, LucidChart, MS Office; experience with Asana and inventory management software is a plus.
• Ability to quickly become a subject matter expert for new technology.
• Ability to travel if required (domestically and internationally) – approximately 40% of the time.
• PMP, CAPM, or equivalent certifications are a plus.

EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.

#IND #LI-JK1 #LI-Hybrid