Full-Time

Community Manager

Customer Experience

Confirmed live in the last 24 hours

Captions

Captions

51-200 employees

Video captioning and translation services

Consumer Software
Entertainment

Junior, Mid

New York, NY, USA

Requires in-person presence at NYC HQ located in Union Square.

Category
General Marketing
PR & Communications
Growth & Marketing
Required Skills
Video Editing

You match the following Captions's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Creator Economy Expertise: Direct experience as a creator, influencer, or video editor (or similar), with a deep understanding of the challenges and opportunities in the dynamic and ever-evolving creator economy. Having walked a mile in our customers’ shoes is essential.
  • On-Camera Presence: Exceptional comfort and interest appearing on camera, with the ability to host live events, webinars, and video content.
  • Content Creation Skills: Proven ability to write scripts, storyboard, shoot, and edit engaging, high-quality videos that resonate with creators.
  • Community Management Experience: minimum of 2+ years in a community management or customer engagement role, preferably in the creator or tech space.
  • Communication Skills: Outstanding written and verbal communication skills to effectively connect with diverse audiences and communicate complex ideas simply.
  • Passion for Creativity: A genuine enthusiasm for supporting and inspiring creators to reach their full potential.
Responsibilities
  • Build, moderate, and grow Captions’ community spaces, primarily in Discord, Slack, and Reddit.
  • Create and own the success of special programs and initiatives like a Customer Advisory Board, Beta Program, and Ambassador Program.
  • Update and educate customers on feature launches and enhancements via changelog, release notes, and monthly newsletters.
  • Produce and star in engaging webinars, tutorials, and how-to videos to onboard customers at scale.
  • Develop strategies to foster a thriving community, converting casual customers into enthusiastic promoters of our company and product.
  • Host events like meetups, roundtables, panels, fireside chats, and workshops to better understand our customers and engage with our customers.
  • Showcase customers’ work, celebrate their success stories, and turn our customers into heroes.
  • Actively gather feedback from the community to inform product decisions to ensure Captions aligns with the needs of creators.

Captions.ai enhances video content by providing captioning and translation services tailored for content creators, social media influencers, marketing agencies, and businesses. Their main offerings include automatic subtitle generation, translation into 28 languages, and video compression to improve performance. These tools simplify the video production process, allowing users to produce high-quality videos with ease. Unlike many competitors, Captions.ai uses a freemium model, offering basic services for free while charging for advanced features, which helps attract a large user base and convert free users into paying customers. The company's goal is to make professional-grade video content accessible to a wider audience.

Company Stage

Series C

Total Funding

$82.7M

Headquarters

New York City, New York

Founded

2021

Growth & Insights
Headcount

6 month growth

4%

1 year growth

-23%

2 year growth

-10%
Simplify Jobs

Simplify's Take

What believers are saying

  • Captions secured $60 million in Series C funding, indicating strong investor confidence.
  • The acquisition of AlpacaML enhances Captions' creative tools with AI rendering capabilities.
  • Expansion to web and desktop platforms increases accessibility and user engagement.

What critics are saying

  • Increased competition from startups like Beeble AI could challenge Captions' market position.
  • Integration challenges from AlpacaML acquisition may delay product enhancements.
  • Rapid expansion may stretch resources, potentially affecting service quality.

What makes Captions unique

  • Captions offers AI-powered video editing with automatic subtitle generation and language dubbing.
  • The platform supports video compression for optimized performance and accessibility.
  • Captions uses a freemium model to attract a wide user base and convert to paid plans.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Commuter Benefits

Wellness Program

Unlimited Paid Time Off

Flexible Work Hours