Administrative Services Assistant

Position Title: Administrative Services Assistant

Department: Human Resources

Reports to: Senior Human Resources Generalist

FLSA Status: Non-Exempt / Part-Time Hourly  

Union Code: Non-Union   

Minimum Pay Rate: $17.50

Maximum Pay Rate: $17.50

Join Our Team at Barclays Center!

Congratulations on taking the first step toward embarking on an exciting new adventure at Barclays Center! 

At Barclays Center, we're more than just a venue – we're a dynamic community driven by a shared passion for creating unforgettable live experiences. We're dedicated to nurturing our team members and empowering them to thrive in an environment where innovation, collaboration, and a love for sports entertainment intersect.

If you're someone who lives and breathes events, fueled by an unwavering passion for creating magic in every moment, then we want you to join us in shaping the future of live entertainment. Come be a part of our vibrant community, where every day offers the chance to inspire, innovate, and make memories that last a lifetime.

Our Company Values

We understand that it is important for you to know what our values are to determine if they align with yours. Our four company values, Care, Integrity, Accountability and Growth Mindset, are reflected in everything that we do here at Barclays Center. From the interview process to employee recognition, we make certain to incorporate our four values.

Key Attributes for Success

To excel in this role, candidates must possess a genuine passion for service, strong teamwork abilities, adaptability, effective communication skills, a guest-centric approach, problem-solving capabilities, and keen attention to detail. These attributes are essential for creating unforgettable experiences and maintaining a positive atmosphere for our guests. Joining our team promises not only a fulfilling experience but also an opportunity to make a meaningful difference in the lives of our guests and contribute to the success of Barclays Center.

Genuine Passion for Service:

• Desires to exceed guest expectations and create unforgettable experiences.
• Enjoys demonstrating enthusiasm and dedication in providing exceptional service.
• Wants to make every interaction memorable and positive.

Strong Teamwork Abilities:

• Enjoys collaborating effectively with colleagues and partners.
• Likes building and nurturing strong relationships within the team.
• Values the importance of teamwork in achieving shared goals.

Adaptability:

• Enjoys handling unexpected challenges with flexibility and composure.
• Wants to quickly adjust to changes in the environment to ensure guest satisfaction.
• Thrives in dynamic and fast-paced work environments.

Effective Communication Skills:

• Desires to listen attentively and respond empathetically to guests and colleagues.
• Enjoys conveying information clearly, confidently, and with warmth.
• Wants to communicate with clarity and precision to ensure understanding.

Guest-Centric Approach:

• Values putting guests at the center of all actions and decisions.
• Likes anticipating guest needs and consistently exceeding expectations.
• Wants to create a welcoming and positive atmosphere for all guests.

Proactive Problem-Solving:

• Desires to identify and resolve issues creatively and efficiently.
• Enjoys handling guest concerns with empathy and professionalism, turning challenges into opportunities.
• Likes taking initiative to address potential problems before they escalate.

Meticulous Attention to Detail:

• Wants to pay close attention to details that contribute to guest satisfaction.
• Enjoys ensuring every aspect of service delivery is meticulously executed to maintain high standards.
• Desires to take pride in delivering flawless experiences through meticulous attention to detail.

ESSENTIAL DUTIES & RESPONSIBILITIES: What You Will Do 

• Maintains a professional, friendly and hospitable presence in all internal and external interactions.
• Dealing with queries or requests from the internal employees, clients, guests and general public
• Providing general clerical and administrative support to all levels of professionals
• Scheduling appointments, organizing meetings, maintaining appointment diary either electronically or manually
• Responsible for maintaining a fun, friendly, and safe environment
• Preparing letters and documents including receiving, responding, and sorting out e-mails and deliveries received
• Professionally operate a multiple-call telephone console and route all incoming calls to person or location within the arena and external corporate office.
• When applicable, provides callers company information as well as other information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Exercises discretion and interpretive judgment when speaking with sometimes stressful callers.
• Provides general administrative and clerical assistance to the HR team and other departments as needed.
• Communicates the applicable elements of visitor protocol, including special guests, in conjunction with building security to ensure compliance with building policies as well a flawless execution of the respective components.
• Ensures conference space is clean and creating a "Best-in Class" environment to facilitate positive relations.
• Assists with upkeep and organization of the executive office storage room
• Assists with mass new hire orientations, including the I-9 verification process, mass hire file submission, and auditing that the new hire paperwork has been properly completed
• Works in coordination with Human Resources staff to ensure processes are efficient, effective and easily understood.
• Assists and contributes to various projects and initiatives driven by HR team.
• Maintain company confidentiality and proprietary information
• Maintain cleanliness of general office area and workspace
• Stock kitchen pantry in the executive office, administrative offices, and employee break room
• Perform other duties as assigned.

CANDIDATE PROFILE: Who You Are

• One (1) year prior administrative support experience, preferably in a sports/entertainment venue environment
• Must have reliable transportation to and from Barclays Center for scheduled shifts. Parking will not be provided
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Exhibit a courteous, outgoing personality
• Ability to take direction well and work well with others
• Must be available to work at least three days and evening events per week; including all events on Fridays, Saturdays, Sundays, and Holidays
• The ability to demonstrate dependability and reliability by being punctual, working assigned and varying shifts and completing responsibilities in a timely manner are required

KEY COMPETENCIES: Skills You Possess

• Must be technically proficient with MS Office (Outlook, Word, Excel and PowerPoint).
• Must have excellent attention to detail and written and oral skills.
• Must possess strong communication skills: must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong active listening skills.
• Must be able to confidentially handle sensitive information, including event-related information, personnel information, and potential work issues.

ASM Global reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. ASM Global may require an employee to perform duties outside his/her normal description.