Solution Engineer

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

TSYS Solution Engineer, Issuer Processing, UK and Ireland

Every day, TSYS makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Together with our parent, Global Payments, our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our growing Sales Centre of Excellence, and make your mark on the payments technology landscape of tomorrow. 

The Solution Engineer role is critical to ensure we elicit a detailed understanding of the needs and pain points of issuers, crafting and articulating compelling TSYS solutions to meet these needs.  The role is fast paced, varied, and requires deep collaboration with an experienced, supportive TSYS team. It’s an exciting time to join us as we look to grow our already impressive footprint across Europe.

Job role summary

Based in the UK, the Solution Engineer works directly with our sales team to support new name and existing client sales engagements, from early-stage meetings through to handover to our implementations team.

The role will include the following activities:  providing day to day and strategic support to Sales on phases of the sales cycle including prospect research, preliminary call activities, Request for Information (RFI) and Request for Proposal (RFP), presentations, prospect visit management, and prospect meetings. The role serves as a liaison to develop combined sales strategy with other departments and/or companies and other partners (vendors) involved in the sales process for individual prospects.  Manages all sales documentation and deliverables, ensuring accuracy and availability. Provides updates/reports of prospects to Senior Management.

What part will you play?

• As the issuer processing Subject Matter Expert (SME), you’ll provide strategic support to Sales during various phases of the sales cycle.
• You’ll create, review, and/or lead the creation of proposal materials for existing and prospective clients
• preliminary call activities, performing prospect research, presentation preparation, compiling and/or developing collateral materials, and/or meeting preparation / follow-up.
• You’ll run value proposition sessions with internal teams to develop strong, quantifiable and winning themes to build our responses around.
• You’ll complete and review documentation in response to a Request for Information (RFI) and Request for Proposal (RFP).
• Creates and leads pitch presentations to prospective clients, to include storyboarding and creation of compelling presentation material, and coaching of the bid team to ensure consistent messages are being delivered.
• Completes solution design work, addressing client requirements and working with internal technical and commercial teams to formulate a winning proposal.
• Delivers product demos against prospect requirements – working with TSYS Product teams to bring our solutions to life with prospective clients.
• Facilitates the development of sales strategies with other inter-company departments and other partners (vendors) involved in the sales process for individual prospects.
• Works in close liaison with Marketing and/or product owners to gather information and materials for sales offerings.
• Identifies coaching/mentoring opportunities and provides less experienced Solution Engineers with feedback and advice regarding sales support activities.
• Assists management with the coordination of strategic Sales Team activity that may not directly involve a client / prospect such as team education, trade show participation, etc.
• Compiles information and prepares reporting of strategic sales activities and key sales metrics for management to present to the executive leadership team.
• Remains knowledgeable and up-to-date on the current product/service portfolio and changes/developments within the payments industry. Maintains a comprehensive knowledge of all applications, modules, Value Added Products (VAP) offerings, and/or systems that are being sold by the supported Sales team.

What are we looking for in this role?

• Extensive experience in the payments industry – 5 years plus ideally, with a significant portion of this in issuer processing.
• Experience working with the TSYS TS2 platform and ecosystem an advantage.
• Articulate and a good standard of English too - writing skills are important.
• Good understanding of latest trends in IT – cloud computing, big data, APIs etc.
• Experience presenting to mid-level / senior audiences.
• Strong writing skills, able to clearly and concisely convey TSYS value propositions in proposals and presentations.
• Advanced ability to be an effective problem solver and act quickly to resolve issues.
• Effective listener and communicator who is able to be a reliable strategic partner to the sales team.
• Team player, helping out on opportunities across regions depending on work stack, and proactively supporting and coaching more junior members of the team.
• Effective relationship building, to grow both internal network at TSYS in order to create accurate, up to date sales collateral; and external network to gain industry / prospect insights.
• Strong analytical skills, able to identify prospect needs and develop a tailored value proposition and solution with clearly identified benefits to differentiate TSYS against our competition.
• Technical experience an advantage – knowledge of solution architecture, integration patterns and different SDLCs.
• Willingness to travel, to meet prospects and internal TSYS teams, growing your internal and external networks.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [email protected].