Full-Time
Product Operations Specialist
Posted on 4/30/2024
Mobile banking and financial services for migrants
Mid
United States
- 2+ years of experience within fin-tech operations, process development or data analysis
- Experience with coding (Python)
- Ability to work flexible hours
- Empower Escalations team to resolve better/faster by communicating with partners and providers
- Work with CS team to improve volumes, resolution ability, and efficiency
- Support team members in communication, quality monitoring, training, and mentoring
- Collaborate with Risk, CS, Escalations, and Product teams to investigate customer behavior and understand customer needs
- Assist with initiatives to reduce operational downtime, improve stability, and implement automations
MAJORITY is committed to delivering an all-in-one mobile banking solution tailored for migrants, streamlining essential financial services like money transfers, mobile top-ups, and international calling. With a clear focus on addressing the unique challenges faced by migrants, the company enhances user experience through multilingual personalized advisor support and uses technologies that ensure secure and instant transactions with competitive exchange rates. This ensures not only industry relevance but also a culturally inclusive and supportive work environment, making it an ideal workplace for those passionate about technology and social impact.
Company Stage
Series B
Total Funding
$93.3M
Headquarters
Norrmalm, Sweden
Founded
2019