Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

If you want to help make an impact on our members’ lives – we want to hear from you!

We are looking for more than what a resume can show. If you don’t have the exact experience or skills, but think you’d be a great addition to MasterClass, please apply for the role. 

Summary:

MasterClass is looking for a Creative Resource Manager that will play a critical role on our creative operations and creative teams in helping meet business expectations for delivery of creative work. In this role you’ll be supporting both the creative and business needs without bias, and with an attitude of “no job is too big or too small.”  

What You Will Do:

• Partner with the Marketing Project Managers in keeping up to speed on lines of business’ and their appropriate roadmap schedules in order to plan for resources
• Understand the workload of the various disciplines of the creative teams allocated to all the various projects on the account, so that you can drive effective utilization
• Maintain  the Creative Resource workload in our Project Management tool - analyze weekly/quarterly utilization data to provide insight into internal team capacity and external agency support needed
• Run weekly resource meetings with the Creative Leadership and Marketing Project Management teams 
• Manage and help resolve resource booking conflicts - helping facilitate information between Creatives, Creative Leads and Program Managers of shifts in priorities or workload 
• Conduct External Agency Partner Management, including weekly project status updates, monthly invoicing, and making sure updates with process/tools internally are shared and implemented
• Maintain constant knowledge of current and upcoming projects and business development activities as they relate to internal resourcing and external agency partners 
• Maintain communication with Project  Managers and Creative leads to ensure positive workflow. Escalating exceptions and issues to the Sr. Director of Marketing & Creative Operations when needed 
• Provide critical information to the Sr. Director of Marketing & Creative Operations and Creative leads – on both the specific needs of the project as well as the types of creative talent that would be most successful -- so that the optimal team(s) can be allocated
• Identify, secure and on-board creative freelancers/contractors
• Support the Sr. Director of Marketing & Creative Operations in the on-boarding of new Agency Partners
• Recommend process and staffing improvements

About You:

• Minimum 5 years of experience in Project Management and/or Creative Resourcing at an agency or brand creative in-house team
• Ability to boil the ocean, be calm under pressure, multitask and simplify the problem
• Understanding of the various functions and skill sets of the creative team, in order to be able to recommend resourcing for various types of incoming projects
• Understanding of creative project workflow and how resourcing is impacted when project timelines shift 
• Experience in working with Project Management tools and functions, including on-boarding and continued maintenance
• Ability to build partnerships with Project Managers 

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.