Full-Time
Senior Specialist
Customer Relationship Management
Posted on 11/15/2025
L3Harris Technologies
10,001+ employees
Defense technology solutions for national security
No salary listed
Melbourne, FL, USA
In Person
 Growth & Marketing (1) |
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- Bachelor’s Degree and minimum 6 years of prior relevant experience. Graduate Degree and a minimum of 4 years of prior related experience. In lieu of a degree, minimum of 10 years of prior related experience.
- Minimum 5–7 years of experience in CRM management, data analysis, or a related field.
- Oversee the day-to-day operations of the CRM system, ensuring data accuracy, system functionality, and user adoption.
- Configure and maintain CRM workflows, dashboards, and reports to meet business requirements.
- Analyze CRM data to identify trends, opportunities, and areas for improvement.
- Develop and deliver actionable insights to support marketing, sales, and customer service teams.
- Create and maintain regular reports and dashboards to track key performance indicators (KPIs).
- Collaborate with cross-functional teams to streamline CRM processes and improve system efficiency.
- Identify opportunities for automation and implement solutions to enhance productivity.
- Work closely with business units to understand their needs and translate them into CRM system enhancements.
- Act as a liaison between technical teams and business stakeholders to ensure alignment and effective communication.
- Ensure the accuracy, completeness, and security of CRM data.
- Develop and enforce data governance policies and best practices.
- Provide training and support to CRM users, ensuring they understand system functionality and best practices.
- Troubleshoot and resolve CRM-related issues in a timely manner.
- Stay updated on CRM system updates, new features, and industry trends.
- Recommend and implement system enhancements to improve functionality and user experience.
- Leverage CRM data to develop a deeper understanding of customer behavior and preferences.
- Support the development of targeted marketing campaigns and personalized customer experiences.
- Proven track record of optimizing CRM systems and delivering actionable insights.
- Hands-on experience with Microsoft Dynamics CRM, including system configuration, customization, and integration.
- Proficiency in other CRM platforms such as Salesforce, HubSpot, or similar systems is a plus.
- Strong analytical skills and experience with data visualization tools (e.g., Tableau, Power BI).
- Knowledge of SQL, Excel, and other data management tools.
- Excellent problem-solving and critical-thinking abilities.
- Strong verbal and written communication skills, with the ability to present complex data clearly.
- Proven ability to work collaboratively with cross-functional teams and stakeholders.
- Ability to thrive in a fast-paced, dynamic environment and manage competing priorities effectively.
- Microsoft Dynamics Certification is highly desirable.
- Salesforce Administrator or other relevant CRM certifications are a plus.
- Experience in industries such as retail, e-commerce, or professional services is a plus.
- Familiarity with marketing automation tools and sales enablement strategies.
- Experience in mapping and optimizing customer journeys using CRM data.
L3Harris Technologies provides defense and national-security technology solutions across space, air, land, sea, and cyber domains. It develops integrated systems with advanced communications, surveillance, and reconnaissance to support government agencies and defense contractors under long-term contracts. The product combines hardware, software, and services to deliver secure, interoperable, mission-critical capabilities. Its goal is to help clients strengthen operational readiness and national security through reliable, multi-domain technologies and sustained partnerships.
Company Size
10,001+
Company Stage
IPO
Headquarters
Melbourne, Florida
Founded
1895
Simplify's Take
What believers are saying
- Backlog doubles to $40B, providing twice revenue coverage through 2026.
- $1.27B Virginia investment quadruples solid rocket motor production by 2031.
- Classified space contracts reach 28% of business, targeting multi-billion growth.
What critics are saying
- Fixed-price Artemis II contracts trigger margin erosion from cost overruns in 2027.
- RTX captures US Army night-vision follow-ons via lobbying by Q2 2027.
- Lockheed cuts F-35 C3ISR sourcing, slashing 15% revenue by 2028.
What makes L3Harris Technologies unique
- L3Harris delivers end-to-end solutions across air, land, sea, space, and cyber domains.
- Proprietary image intensifier technology leads 12.5% night-vision market share.
- Deceptor payload enables real-time autonomous electronic warfare on UAS.
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Benefits
Health Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Paid Vacation
Paid Holidays
Mental Health Support
Relocation Assistance
Company News
L3Harris Technologies has demonstrated solid financial performance with earnings per share growing 16% annually over the past three years. The US$66 billion defence contractor reported revenue of US$22 billion, up 2.5%, whilst maintaining stable EBIT margins. Company insiders hold US$220 million worth of shares, representing 0.3% of the company. Whilst modest in percentage terms due to L3Harris's size, this stake provides alignment between management and shareholders. The company's combination of revenue growth, profit expansion and insider ownership distinguishes it from speculative, loss-making ventures. Its established track record of profitability offers investors lower risk compared to companies relying solely on growth narratives without financial substance. The article suggests L3Harris warrants consideration for investors seeking profitable, growing companies over high-risk ventures.
L3Harris Technologies has raised investor attention following recent share price movements, with the stock up 2.3% over the past week. The company has delivered strong longer-term returns, including a 71.8% one-year total shareholder return and 92.9% over three years. With revenue of $21.9 billion and net income of $1.6 billion, L3Harris is trading at $361.97. One valuation narrative suggests the stock is modestly undervalued at a fair value of $392.16, supported by expected US defence budget growth and the company's positioning in areas like missile warning and tracking. However, L3Harris' current price-to-earnings ratio of 42.1x sits above the US aerospace and defence industry average of 38.8x, suggesting potential valuation risk if market sentiment shifts.
Xoople, an AI data infrastructure company, and L3Harris Technologies have announced the co-development of a satellite constellation optimised for AI applications. The system, resulting from seven years of design and research, aims to deliver unprecedented precision in Earth observation data. The constellation features advanced optical and sensor design to maximise data quality, providing what Xoople calls "Earth's System of Record". The platform is designed to support AI systems shifting towards autonomous action, offering real-time monitoring with precision levels where even 1% error is unacceptable. Applications include supply chain optimisation, infrastructure management, risk underwriting, disaster response and security monitoring. CEO Fabrizio Pirondini said the system delivers the scale and precision required for AI-era decision-making across enterprises and governments.
L3Harris Technologies supplied propulsion, avionics, thrusters and communications systems for NASA's Artemis II mission, the first crewed lunar journey in over 50 years. The company's involvement spans more than 100 mission elements, highlighting its capabilities in space hardware and systems integration for government programmes. Whilst the Artemis II role demonstrates L3Harris's technical breadth, analysts note it does not materially alter the near-term investment case. The company faces ongoing risks from fixed-price development contracts and potential US space budget constraints that could pressure margins. L3Harris's investment narrative projects $27 billion in revenue and $2.9 billion in earnings by 2029, requiring 7.3% annual revenue growth. Community analysts estimate fair value between $388 and $452 per share.
US Defense Secretary Pete Hegseth plans to request $200 billion from Congress to fund operations against Iran, adding to the Pentagon's roughly $1 trillion budget for the current fiscal year. Two defence stocks well-positioned to benefit from this spending increase are Axon and L3Harris, according to Barchart. Axon, which provides law enforcement equipment including Tasers and AI-driven systems, reported 39% revenue growth to $797 million in Q4. The company's AI-powered tools are particularly relevant given recent suspected terrorist attacks in the US. L3Harris, a defence contractor selling missiles, satellites and communications products, saw 6% revenue growth to $5.6 billion last quarter, whilst cash from operations jumped 74% year-over-year. Analysts predict Axon's earnings per share will rise 13% this year and 115% in 2027.