Job Description

Key Responsibilities:

• Conduct user research through various methods such as user interviews, surveys, usability testing, and A/B testing.
• Develop and maintain a comprehensive understanding of our users, including their needs, pain points, and behaviors.
• Analyze and interpret research data, identifying key insights that guide design decisions.
• Collaborate closely with cross-functional teams (design, product, engineering) to integrate research insights into product development.
• Create and maintain research plans, reports, and presentations to communicate findings and recommendations to stakeholders.
• Advocate for the value of research in guiding product and platform strategies to improve ROI and reduce tech debt.
• Stay current with industry trends, best practices, and emerging research methodologies.

Requirements:

• 5+  years of experience in UX research or a related field.
• Excellent research and analytical skills, with the ability to collect, analyze, and interpret complex data.
• Expertise in user-centered design principles and human-computer interaction, demonstrated through prior work or certifications.
• Proficiency in research tools, such as user testing software, survey platforms, and data analysis tools.
• Skilled in Microsoft 365 (Word, Excel, PowerPoint, Outlook) for report generation, presentations, and data analysis.
• Familiarity with Miro (preferred) for collaborative brainstorming and workflow mapping.
• Experience collaborating with cross-functional teams, including diverse stakeholders, and contributing to successful outcomes.
• Experience in agile environments, with the ability to self-manage and adapt to shifting project priorities.
• Willingness to travel to other Kraft Heinz locations as needed.

Nice to Have:

• Bachelor’s degree in Human-Computer Interaction, Psychology, Anthropology, or a related field.
• Experience with Figma.
• Knowledge of front-end development principles, HTML, and CSS.
• Experience with data analysis tools such as Excel or PowerBI.
• Familiarity with generative AI tools for scalable documentation edits, visual storytelling, and executive summarization to structure insights.
• Certification in UX research or a related field.
• Previous experience in the Food & Beverage or Tech industry.

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on high-impact projects that make a real difference in users’ lives.
• Collaborative and dynamic work environment with a team of passionate UX professionals.
• Professional development opportunities, including training and conference attendance.

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

$83,400.00 - $104,200.00

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Chicago/Aon Center

Kraft Heinz is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. Applicants who require an accommodation to participate in the job application or hiring process should contact [email protected].