Operations Manager

At Hotel X, our mission is to create unforgettable experiences for our guests with every stay. We value flexibility, prioritising results over timesheets, and recognise the importance of work-life balance for our team members. Join us and be part of a team that is dedicated to excellence, innovation, and the ultimate in guest satisfaction.  

OUR CULTURE & VALUES  

• Deliver excellence through service  
• Embrace a growth mindset  
• Communicate honestly and transparently  
• Consider people, community and planet 
• Have each other's backs and respect differences  
• Show up and bring positivity  
• Take accountability & own our mistakes  
• Entrepreneurial mindset where innovation is key…we want to push the boundaries of old school hospitality and shift the needle on a new way of doing things.  

HOW WILL YOU HELP US ACHIEVE OUR GOALS?  

As Operations Manager, you’ll keep our hotel running seamlessly and ensure everything is working well — from rooms to housekeeping to engineering. You’ll be responsible for making sure our guests are safe, comfortable, and delighted while maximising financial returns, driving team development, executing brand standards, and embedding Hotel X as Brisbane’s most vibrant luxury destination. In this role, you’ll also serve as Acting General Manager in their absence.

Key Responsibilities:  

• Act as the guardian of the guest journey, ensuring every touchpoint — from pre-arrival to departure — reflects the Hotel X promise of purposeful luxury and distinctive experiences.
• Manage the day-to-day activities across Rooms, Housekeeping, and Engineering. Ensuring effective planning, rostering, and resource allocation to maintain optimal staffing levels and service coverage.
• Establish clear performance expectations and personal development goals for all leaders and colleagues; ensure they have the necessary tools, training, and cross-training opportunities to succeed in their roles.
• Lead the Front Office, Housekeeping and Engineering teams to ensure product quality (rooms, public areas, amenities) meets or exceeds guest expectations and supports Quality Evaluation Audit results.
• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments. ​
• Ensure a safe and secure environment for guests, team members and hotel assets incompliance with the hotel’s or owner’s policies and procedures and regulatory requirements. 
• Lead the hotel’s commitment to sustainability by partnering with Engineering to improve energy efficiency and environmental performance.
• Act as the Hotel’s First Responder in emergency/crisis situations. 

WHY CHOOSE US?  

As a valued member of our dynamic team, you will have access to:  

• Fun!!! Enjoy team building, regular events, and a vibrant atmosphere  
• Discounted childcare, food/beverage & gym memberships with our hotel partners  
• The IHG Employee Room Benefit & Friends and Family Program  
• Performance incentives and recognition schemes  
• Hotel X pays for 100% of any 6 therapy, mental health, or coaching sessions each year plus access to a variety of well-being resources  
• Career development, mentoring and community support opportunities  
• The chance to experience a unique Hotel environment, a little different to the norm!  

WHAT WE NEED FROM YOU...  

• Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration   
• Three years of guest service/hotel experience with at least two years in a higher management capacity, or an equivalent combination of education and experience   
• Exceptional communication and relationship-building skills  
• Experience in budget management and resource allocation  
• Passion for luxury hospitality and a commitment to delivering True Hospitality  
• Ability to thrive in a fast-paced, dynamic environment  
• Proficiency in the local language  

If you are an experienced hotel operator with a passion for luxury hospitality, we invite you to apply for the Operations Manager position!