Senior Customer Success Manager
Digital
Posted on 8/1/2023
INACTIVE
SentinelOne

1,001-5,000 employees

Autonomous endpoint protection software
Company Overview
SentinelOne is on a mission to defeat every attack, every second, of every day. The company's Singularity Platform instantly defends against cyberattacks – performing at a faster speed, greater scale, and higher accuracy than possible from any single human or even a crowd.
AI & Machine Learning
Cybersecurity

Company Stage

N/A

Total Funding

$796.5M

Founded

2013

Headquarters

Mountain View, California

Growth & Insights
Headcount

6 month growth

8%

1 year growth

15%

2 year growth

74%
Locations
United Kingdom
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Segment
Salesforce
Requirements
  • Possess a customer-centric approach - you enjoy working with customers and helping them succeed
  • Prior experience in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
  • Adept at managing customer expectations that results in high customer satisfaction
  • Proven technical skills and the ability to understand customers' challenges and advise on best practices
  • Experience identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
  • Experience identifying renewal risk within a 1:many customer model
  • Impeccable written and verbal communication skills
  • Experience in communicating with customers from diverse cultures
  • Detail-oriented and analytical
  • Strong team player but still a self-starter
  • Thrives in a multitasking environment and can adjust priorities on-the-fly
  • Experience with Totango (or other Customer Success tools) and Salesforce
  • Previous Security industry experience or demonstrated understanding of cyber security and terminology
  • Working proficiency or fluency in French, German, or Arabic
Responsibilities
  • Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer experience
  • Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
  • Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk
  • Represent and advocate customer needs/issues cross-departmentally
  • Shepherd escalated or at-risk customers towards resolution
  • Identify opportunities for growth and upsell within our 1:Many Digital touch segment
  • Create and present business reviews that illustrate the value SentinelOne is bringing to our customers