Full-Time

Director – Hardware Operations

Posted on 7/15/2024

Atomic

Atomic

501-1,000 employees

Venture studio for early-stage startups

Compensation Overview

$100k - $125kAnnually

Senior

Remote in USA

Remote position limited to candidates based in the United States.

Category
Hardware Engineering
Hardware Validation & Testing
System Hardware Engineering
Required Skills
Inventory Management
Customer Service
Requirements
  • A minimum of 5 years’ experience managing enterprise grade WiFi network operations
  • Bachelor's degree in computer science or equivalent experience
  • Advanced IT networking certification
  • Experience with industry leading WiFi network equipment: Cisco Meraki, Aruba, Ruckus, OpenMesh, etc.
  • Excellent oral and written communication skills for technical and non-technical audiences
  • Must possess interpersonal, analytical, organizational skills and great attention to detail in planning and documentation
  • Must be able to prioritize tasks and work well under pressure, self-motivated and service-focused
  • Ability to travel 10% or more of the time
Responsibilities
  • Establish strategic direction and goals for hardware operations, including growth management, cost, quality, delivery, and fulfillment
  • Inventory Management: Forecast demand and manage inventory costs and availability
  • Own relationships with distribution and manufacturer partners to maintain supply chain (Shipmonk, OpenMesh, Meraki, Boomtown, UPS, Fedex)
  • Ensure and optimize timely, cost effective delivery of hardware to customer
  • Manage logistics lifecycle of hardware (Purchasing, Fulfillment, Shipment, Return, Reverse Logistics, etc.)
  • Manage network infrastructure lifecycle including commissioning, firmware, hardware upgrades and decommissioning
  • Architect wireless technical solutions to meet the customers’ business requirements
  • Project management of enterprise network and hardware integration design and implementation
  • Manage Professional Services vendor and process (installs, site surveys, integrations, etc)
  • Manage technical onboarding program, support, and experience
  • Ensure network and hardware customer service level agreements are met
  • Develop and lead technical enablement training and onboarding program (e.g. help center articles)
  • Identify, recommend and implement changes to improve productivity and reduce cost related to functional areas
  • Maintain network and hardware operations documentation, including configuration data, change requests, installation procedures, diagrams, and test plans
  • Support Sales and Customer Success teams in pre/post sales lifecycle
  • Support the work of our engineering teams in monitoring and troubleshooting network operations.

Atomic creates new companies by connecting entrepreneurs with strong ideas, skilled teams, and essential resources. It operates as a venture studio, focusing on early-stage startups. When entrepreneurs partner with Atomic, they gain access to a network of experienced founders and a dedicated team of experts who have a track record of building successful businesses. Atomic's business model involves identifying promising ideas, assembling the right teams, and providing the financial support needed to turn those ideas into reality. With a significant fund of $320 million specifically for startups developed within the studio, Atomic ensures that it can offer comprehensive support and maintain a high level of involvement in the companies it helps create. The goal of Atomic is to increase the chances of success for aspiring entrepreneurs and early-stage startups by equipping them with the expertise and resources necessary for growth.

Company Size

501-1,000

Company Stage

N/A

Total Funding

$601.3M

Headquarters

Miami, Florida

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Atomic raised a $320 million fund, its largest to date, in 2023.
  • Miami's growth as a tech hub benefits Atomic's headquarters location.
  • Atomic's portfolio includes successful companies like Hims & Hers and Found.

What critics are saying

  • Increased competition from other venture studios in Miami could dilute Atomic's opportunities.
  • Rising living costs in Miami may deter potential entrepreneurs from relocating.
  • Volatility in tech sector valuations could impact Atomic's follow-on funding.

What makes Atomic unique

  • Atomic pioneered the model of building multiple companies in parallel.
  • Atomic provides founders with a ready-made team of experts and resources.
  • Atomic maintains high control and support over startups, ensuring higher success rates.

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Benefits

Flexible Work Hours

Hybrid Work Options

Stock Options

Professional Development Budget

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