Global Client Manager

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

The Global Client Manager is responsible for providing day-to-day support to clients by delivering a tailored combination of employee benefit solutions, communication strategies, and service administration through in-country broker partnerships. The position plays a key role in helping clients achieve their business objectives through responsive service and effective relationship management.

At Newfront, our global team helps multi-national organizations establish and manage their local benefit programs through preferred in-country broker resources. We are looking for an ambitious professional who does what’s right and aims to provide top-notch service to our clients.

This position is a salaried, exempt and full-time role reporting to the Director of Global Client Services. Requires little to no travel. This is a US-hybrid based role with the option to work from any of Newfront's office locations or hubs in Austin, TX and Southern California.

What You'll Be Responsible For:

• Business Travel Accident (BTA) Policy Management - placing new business and managing ongoing renewals and day to day service to clients.

• Build relationships with clients and carrier partners.

• Serve as the primary contact for clients and support Consultants on the team with client accounts.

• Manage client deliverables, open items, participate in meetings and from time to time, lead client calls.

• Manage the annual client renewal calendar

• Manage escalated and complex client issues with minimal guidance.

• Manage policy implementations.

• Coordinate the management of client technology solutions alongside the Total Rewards Technology team and have basic knowledge of systems.

• Develop and deliver employee communications for clients.

• Responsible for staying abreast of regulatory changes and trends worldwide and ensuring client notices are sent in a timely manner.

• Review and oversee outsourced tasks.

• Provide training within the team as needed.

• Other tasks, duties or special projects as assigned.

Qualifications:

• Minimum of 3-5 years of employee benefits insurance industry experience required.

• Strong written and verbal communication skills; experienced in presentations and client-facing interactions.

• Demonstrated initiative, problem-solving, and resourcefulness in dynamic environments.

• Skilled in managing time, shifting priorities, and handling multiple tasks independently.

• Proven customer service professionalism with tact, clarity, and empathy.

• High attention to detail with experience in quality assurance and data accuracy.

• Proficient in Microsoft Office, Google Workspace, and quick to learn industry-specific platforms.

Preferred Knowledge, Skills, and Abilities:

• Growing project coordination skills, including task tracking, planning, and team support.

• Developing knowledge of the insurance industry and client service best practices.

• Comfortable with data analysis and using technology systems to support insights and reporting.

• Builds strong relationships with clients, carriers, and internal stakeholders.

• Capable of managing smaller accounts independently and supporting complex accounts with guidance.

• Adaptable, motivated to grow, and continuously learning new tools, trends, and processes.

Required Certificates, Licenses, Registration:

• Department of Insurance Life & Health License (required or completed within 3 months of start date). You must be licensed in your home state.

The pay range for this position in California, Washington, Colorado, and New York at the commencement of employment is expected to be between $71,400 - $111,500. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

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