Account Manager I

About the Role

Uber Freight connects shippers with truckers, much like the way the Uber connects riders and drivers. The Uber Freight team believes that empowering truck drivers will bring more open, efficient, and increasingly safer transportation to our roads. We are a team of sharp, entrepreneurial individuals who are redefining the movement of goods around the world.Uber Freight is looking for an Account Manager to help develop processes and system improvements that continuously set a higher standard. This individual will participate in the development, implementation, and automation of critical business processes and track the sales process, forecasting, pipeline management, and performance. They will work with customers to continuously seek new solutions for their logistics challenges and handle any issues that may arise.

What the Candidate Will Do

• Manage freight coverage to ensure timely pick-up and delivery of shipments, exceeding customer expectations for on-time service and proactively addressing any service issues.
• Develop and maintain customer relationships and communicate consistently and professionally with customers, offering support in challenging situations and relaying service updates.
• Build and maintain effective relationships with carriers, addressing issues like capacity shortages and working to influence capacity during high-demand periods.
• Coordinate load status and appointments, track load progress, reschedule pick-ups or deliveries as needed, and coordinate with carriers for timely service updates.
• Manage detention information, address invoice discrepancies, and work on automating processes for greater efficiency.
• Set up new vendor profiles, update load status systems, and ensure all shipping requirements align with customer and carrier needs.

Basic Qualifications

• An undergraduate degree or 2+ years of equivalent experience in a professional experience focused on process and operational improvement

Preferred Qualifications

• Demonstrated ability to solve complex problems under pressure
• An innovative mindset focused on doing things better, faster, more efficiently
• Ability to collaborate and work with a highly diverse set of customers, transportation partners, and internal partners
• Passion for the service needs of our customers and transportation partners
• Strong analytical and critical thinking ability
• Strong communication and organizational skills
• Ability to balance attention to detail with swift execution 

About Uber Freight

Uber Freight is a market-leading enterprise technology company powering intelligent logistics. With a suite of end-to-end logistics applications, managed services and an expansive carrier network, Uber Freight advances supply chains and moves the world’s goods. Today, the company manages nearly $20B of freight and one of the largest networks of carriers. It is backed by best-in-class investors and provides services for 1 in 3 Fortune 500 companies, including Del Monte Foods, Nestle, Anheuser-Busch InBev, and more. For more, visit www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.