Specialist

This position is on – site in our Royal Caribbean Headquarters Miami 1050

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

The Royal Caribbean Group’s Entertainment Team has an exciting career opportunity for a full-time Specialist, Youth and Sports Scheduling Admin reporting to our Senior Manager, Adventure Ocean & Family Strategic Operations.

Position Overview

The core function of this role would assist all scheduling specialists and entertainment activities casting specialist and senior specilialist with necessary database and document retention for all front of house Entertainmnent activities scheduling positions 1800+. This position is critical in allowing the schedulers to be able to curate teams by taking the administrative duties from them to be able to build the perfect demographic and complex shipboard teams.

• Responsible for updating and projecting the shipboard manager(s) such as but not limited to: Adventure Ocean Manager, Assistant Adventure Ocean Manager, Traveling Adventure Ocean Manager, Sports Manager, Traveling Sports Manager, Sports Supervisor, Lead, Sports Staff – iFLY and Traveling iFLY Trainer in E1 (JD Edwards) and assisting with staff projections when needed.
• Will have an understanding and access to TMS (Technical Management System) for Entertainment Activities Positions for projection and contract offers.
• Be able to cover the scheduling and casting team in their duties when needed (for vacation, extended time off, weekend or holiday coverage, etc).
• Responsible for booking all manager handover cabins through the EMS (Entertainment Management System) and/or ECC cabin request.
• Will be point of contact for mass email influx of fleet communication via the Entertainment Activities Scheduling inbox.
• Responsible to check the email inbox daily and distribute inquiries to pertinent schedulers for follow up.
• Responsible for entering necessary Fleet Visitor Requests for incoming shipboard Adventure Ocean Managers and Sports Managers (including Traveling Managers) via the FVR system.
• Support with FVR needs for vendor and shoreside Youth, Familiy & Sports team.
• This role will submit travel requests where needed via Crew Travel for manager flight / hotel request and will facilitate flight requests via Concur for Youth and Sports vendors without Concur access.
• Responsible for creating and updating Standard Operating Procedures (SOPs) and SQM for the Youth, Family and Sports team as it pertains to all Policies, Procedures and be able to update and submit SQM updates in the system.
• Assist Youth, Family and Sports team with Homeport, sharepoint updates for Youth & Sports pages with pertinent information as needed.
• Responsible for new vendor set ups for the Youth, Family & Sports Team via the APEX system.
• Working along side and be able to assist the schedulers: Specialist, Entertainment Scheduler – Youth, Specialist, Ent Scheduler – Sports, Senior Specialist, Ent Act Casting & Recruitment and Specialist, Ent Activities Casting & Recruitment.
• Compile various staffing level reports and submissions as needed by the Youth, Family and Sports team such as: Kronos reporting, par level reports, seasonal par level requests, par level increase requests, newbuild or revite par level adjustments, etc.
• Travel and attend recruitment, job sourcing fairs at colleges and HR events to attract talent for all 480 front-of-house teams as needed to support the Ent Activities Casting and Recruitment team.

Performs other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management.

Qualifications and Education

• Bachelor’s degree in business administration or related field from an accredited college or university preferred.
• Two or more years of experience in one or more of the following functions: work force planning, scheduling, recruitment, operations and/or logistics services preferred.
• Casting and recruitment experience desirable
• Excellent interpersonal and communication skills while being able to multitask and problem solve
• Proficient written and verbal communication skills.
• Computer skills required: knowledge of Microsoft office suite, Excel, Word, Power Point, Outlook, Teams, One Drive, Sharepoint, Smartsheet, TMS - Technical Management System, internal scheduling tool, E1 and more

Financial Responsibilities

Participates in development and operational oversight of annual recruiting budget (480 Employee Education).

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job with or without reasonable accommodations. The environment includes office location, and /or moving inside/outside the office. Responsibilities include traveling between numerous offices.  A high noise level is possible if visiting shipboard or offsite locations.

We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.

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