Customer Service Representative

Job Description

Job Description

We are seeking a Customer Service Representative to join our growing team. The ideal candidate will provide first-class support to our clients and tenants, ensuring that inquiries are handled with accuracy, empathy, and efficiency. This role is essential in maintaining Property Soar’s reputation for reliability and client satisfaction.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone and email.

• Provide accurate information about services, policies, and account details.

• Assist tenants and property owners with questions, requests, and issue resolution.

• Document interactions and maintain updated client records.

• Collaborate with internal departments to ensure seamless service delivery.

• Handle escalated issues with patience and professionalism.

Qualifications

Qualifications

• Previous experience in customer service, administrative support, or client relations preferred.

• Strong verbal and written communication skills.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Proficiency with computer systems and customer management software.

• Problem-solving skills and a proactive attitude.

• High school diploma or equivalent required; bachelor’s degree is a plus.