Full-Time

Customer Account Manager

Confirmed live in the last 24 hours

Redwood

Redwood

501-1,000 employees

Provides automation solutions for businesses

Consulting
Enterprise Software

Mid, Senior

United Kingdom

Hybrid role requiring some in-office presence.

Category
Strategic Account Management
Sales & Account Management
Requirements
  • Experience in Business-to-Business and software sales background
  • Proven track record in Account Management
  • Possess initiative, business acumen, confidence, and a competitive attitude
  • Demonstrated ability to provide solutions and change behavior in support of business goals and objectives
  • Strong interpersonal skills to include verbal and written communication
  • Adeptly handling complex and dynamic requirements and deadlines with minimum impact on job responsibilities
Responsibilities
  • Implement sales tactics to achieve corporate revenue/profit goals aligned with Redwood’s expansion strategy.
  • Grow businesses with new and existing key customers maintaining long term relationships with accounts and maximizing cross-sales opportunities.
  • Develop in-depth understanding of the client’s business, strategy, goals, pain points, challenges, market and value chain to drive customer-centric opportunities within key accounts.
  • Position Redwood as a business partner to address client goals within Digital, Business & Technology transformation areas, leveraging a consultative and value-driven selling approach.
  • Foster strong relationships with key client stakeholders, leveraging tactics to identify, engage, and maintain conversations that generate and drive deals through the sales process.
  • Demonstrate strong executive presence, networking and relationship building skills with top management of organizations of multiple levels to generate new opportunities.
  • Create proposals and negotiate deals, maintain an accurate pipeline of deals and reporting dashboard up to date.
  • Act as the key interface (account management) between the customer and all relevant service delivery areas (pre-sales, delivery, finance, etc.)
  • Help identify & manage risks within client engagements and solve conflicts coordinating actions across multiple stakeholders and departments as needed.
  • Be a reliable individual contributor and a great team player with a strong work ethic and openness for diversity.
  • Execute presence and C-level/top-management relationship building skills that resulted in strong sales results from existing networks.

Redwood specializes in automation solutions that improve business operations, particularly in the enterprise software market. The company offers finance automation to reduce repetitive tasks in Enterprise Resource Planning (ERP) systems, workload automation for IT departments to manage job scheduling via cloud-based tools, and automated report distribution to ensure timely delivery of critical business reports. Unlike many competitors, Redwood provides its services through a subscription model, allowing for scalable and customizable options tailored to client needs. The goal of Redwood is to help businesses enhance efficiency, reduce costs, and adapt quickly to market changes by freeing up resources for more strategic activities.

Company Stage

Growth Equity (Venture Capital)

Total Funding

$337.1M

Headquarters

Frisco, Texas

Founded

1993

Growth & Insights
Headcount

6 month growth

16%

1 year growth

38%

2 year growth

89%
Simplify Jobs

Simplify's Take

What believers are saying

  • Acquisition by Vista and Warburg Pincus could expand market reach and resources.
  • Growing demand for cloud-based automation aligns with Redwood's core offerings.
  • Recognition by Gartner enhances credibility and attracts potential clients.

What critics are saying

  • Acquisition may lead to strategic shifts disrupting current operations and client relations.
  • Rapid client expansion could strain resources and affect service quality.
  • Dependence on SAP partnership poses risks if strategic directions change.

What makes Redwood unique

  • Redwood offers exclusive SaaS workload automation through its partnership with SAP.
  • Recognized as a Leader in Gartner's Magic Quadrant for Service Orchestration and Automation.
  • Redwood's finance automation addresses ERP inefficiencies, enhancing back-office operations.

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