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Strategic Customer Success Manager
French Speaker
Posted on 3/16/2022
INACTIVE
Locations
London, UK
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Sales
Requirements
  • You have 4+ years of direct client management experience, ideally in a Customer Success, Account Management or Sales role at a B2B technology company
  • You have a positive track record of conducing business in French
  • You have a track record of delivering value to complex customers with large employee bases
  • You thrive by building long-term relationships and partnering with a range a stakeholders including business, technical and executive teams
  • You are consultative and are able to navigate the complexities and needs of clients across industry and lifecycle
  • You are a teacher at heart with the ability to distill technical or complex systems into simpler concepts to empower customers
  • You execute with excellence and have a deep track record of creating significant impact for your customers
  • You are a resourceful and creative problem solver, never losing sight of the “why” behind the “what”
Responsibilities
  • Drive adoption, growth and retention of our customers by building trusted relationships and delivering maximum value of the product
  • Use touch-points, such as Business Reviews, to learn about their business priorities and guide them on how to best leverage the Airtable platform
  • Discover and evangelize new use cases for the customer, helping them to deepen and expand their usage of the product
  • Use your deep Airtable product knowledge to onboard and lead new enterprise customers to value
  • Simultaneously manage multiple customers who are at different points on the customer lifecycle
  • Identify opportunities to develop new training materials designed to ensure successful customer onboarding, support business-wide adoption, and deepen Airtable proficiency
  • Serve as the voice of the customer internally by engaging in internal product discussions, translating customer usage and feedback into actionable insights and feature ideas
  • Own a book of business that will, at times, require you to conduct business with customers in French
Desired Qualifications
  • You comfortably navigate multi-cultural environments; business proficiency in French or German is a bonus!
Airtable

501-1,000 employees

Cloud based software company
Company Overview
Airtable's mission is to democratize software creation by enabling anyone to build the tools that meet their needs. The company operates a cloud collaboration/spreadsheet platform and suite of low-code tools.
Benefits
  • We have your medical, dental, and vision insurance 100% covered (and your dependents covered at 80%)
  • High deductible health plan available with health savings account contribution
  • Complimentary One Medical membership for individuals and dependents
  • Monthly “Lifestyle Wallet” to use for benefits like personal fitness (e.g., gym memberships, fitness equipment, etc.) to pet care to nutrition coaching, and more.
  • Complimentary mental health support via Modern Health Family planning support (fertility, adoption, and surrogacy)
  • Flexible and generous time off and sick time benefits
  • 16 weeks of parental leave
  • Annual Learning & Development wallet to support your career development
  • Emergency backup care for dependents
  • Access to financial planning and legal support