HR CRM – Business Analyst

We are looking for a Business Analyst to join our Employee Client Relationship Management (CRM) Product team within the Human Capital Management (HCM) organization to support the Product Owner in enhancing our innovative solutions that aim to improve employee experiences and assist Business Leaders in making informed talent decisions.

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is an Associate level position within the Employee Client Relationship Management (CRM) Product team. Our Employee CRM product applies Customer Relationship Management principles to treat employees as valued customers, ensuring every interaction is managed seamlessly. By leveraging data-driven insights, we aim to boost employee engagement, satisfaction, and productivity through consistent and streamlined communication.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:  

As a Business Analyst, you will play a key role in the development and delivery of product features that align with our strategic vision. Your responsibilities will include defining and executing an effective in-sprint User Acceptance Testing (UAT) strategy and managing the post-production support process to ensure our product meets high-quality standards before it reaches end users and maintains reliability after release.

• User Stories: Assist in transforming use cases, business requirements and acceptance criteria into clear and actionable user stories for agile development.
• Analysis: Support the analysis of current workflows, ways of working and product design to identify opportunities for improvement that align with business objectives
• Backlog Management: Help build, prioritize, and maintain the product backlog in collaboration with the PO and Development team.  
• Testing: Participate in product testing. Collaborate with the UAT teams to facilitate end user testing.  
• Change Management: Assist with release activities to ensure end user readiness including creating and maintaining product documentation and resources.   
• Production Monitoring & Support: Provide production support to end users, use data to monitor product stability and identify areas of improvement to drive enhanced user experience.

What you’ll bring to the role:

• 3+ years of experience as a business analyst or in a similar role.
• Bachelor's degree or equivalent in a relevant field.
• Exposure to working on enterprise-wide systems is beneficial.
• Some experience or familiarity with agile development practices and an understanding of product backlog management.
• Strong analytical skills with a capability for problem-solving, preferably with some knowledge of business process and data analysis.
• Good communication skills with the ability to explain complex concepts in a clear and concise manner.
• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Knowledge of Human Capital Management, Human Resources, or experience in Financial Services is a plus.
• Exposure to CRM or service management platforms is advantageous but not required.

At Morgan Stanley India, we support the Firm’s global businesses across Institutional Securities, Wealth Management and Investment management, as well as in the Firm’s infrastructure functions including Technology, Operations, Finance, Risk Management, Legal and Corporate Services. Morgan Stanley has been rooted in India since 1993, with modern campuses in both Mumbai and Bengaluru. Learn more about our unmatched culture in Morgan Stanley India.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.