Progyny Care Advocate

Thank you for considering Progyny!

The Progyny Care Advocate will provide employee benefit, resource navigation, and emotional support to participants on a regular basis delivered exclusively via telehealth. This role is not responsible for providing psychotherapy or diagnostic services. The ideal candidate is a master’s level clinician; however, applicants with experience working with expectant parents and young families will be considered. Knowledge of healthcare benefits or prior EAP experience is a plus but not required. 

What you’ll do...

• Facilitates intake and regularly scheduled follow-up virtual calls for participants and families who are trying to conceive, pregnant, postpartum, or in the adoption process 

• Provides benefit education and navigation specific to each participant according to their employer’s benefit program 

• Supports participant through developing a childcare plan, leave preparation, and return-to-work support

• Completes mental health screenings to assess appropriate referrals 

• Collaborate with a dedicated Care Team (including Benefits Expert & Director of Operations) to identify relevant resources and maximize participant support. 

• Participates in regularly scheduled case consultations with Care Team 

• Effectively manages caseload, which may include scheduling appointments or providing referrals for mental health resources or other benefits specific to the participant’s identified priorities

• Assist participants through to-dos and activities related to their identified path to parenthood 

• Serves as liaison for completing necessary benefit documentation (ie, short term disability paperwork, adding baby to health coverage, etc.) 

• Own the member relationship by continuously educating members about their personalized benefits, empowering them to make informed decisions and optimize their journey.

• Address member inquiries and proactively research high quality solutions to present.

• Work cross-functionally with internal teams to adequately handle member escalations and inquiries.

About you...

• Master’s degree in social work, counseling, psychology, or sociology

• Bachelor’s degree in related field and experience with expectant parents and/or young families may be considered) 

• Excellent customer service, strong communication, interpersonal, and conflict-resolution skills - ability to communicate accurately and concisely

• Ability to effectively manage evolving priorities, multiple projects, and deadlines in a fast-paced environment.

• Previous experience working with growing families, working parents, women who are pregnant or struggling with becoming pregnant, families that are adopting, and/or working families of young children 

• Baseline knowledge of leave/benefits (i.e. FMLA, short-term disability, insurance terminology, employee assistance programs (EAPs), etc.) 

• Prior case management experience 

• Must be willing to work 12-9pm EST

Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellness support  

• Paid time off, including vacation, sick leave, personal days and summer flex time  

• Company equity  

• Bonus program  

• 401(k) plan with company match

• Access to on-demand legal and financial advice   

• Learning and development programs to help you grow professionally and a mentorship program

• Company social events to include annual volunteer day and donation matching

• Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office 

In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is: $25.00/hour - $35.00/hour. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.   

Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law. 

If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected]. 

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