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Full-Time

Senior Customer Success Manager

Covered Entity Solutions

Confirmed live in the last 24 hours

Kalderos

Kalderos

51-200 employees

AI-driven drug discount management platform

AI & Machine Learning
Data & Analytics

Compensation Overview

$120k - $130kAnnually

+ Bonus

Senior, Expert

Chicago, IL, USA

Category
Customer Success
Customer Support
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Sales
Communications
Management
Requirements
  • Bachelor’s degree in pharmacy, business, science, technology, healthcare administration field or equivalent work experience
  • 7+ years of professional experience within customer success, implementation, or system onboarding experience
  • 7+ years of nurturing, maintaining and strengthening customer relationships
  • Strong project management skills
  • High level of proficiency with an office suite
  • Proven track record of establishing oneself as a strategic trusted advisor to key covered entity stakeholders
  • Ability to articulate complex concepts to varying audiences with excellent communication skills
  • Strong analytical skills
  • Excellent organization skills
  • A sense of timeliness and urgency to address issues and resolve them expeditiously
  • High standards for excellence and strict adherence to policies, controls, procedures, and timelines
Responsibilities
  • Recruit and support covered entities through onboarding and production operations
  • Proactive account monitoring and stakeholder engagement/management
  • Troubleshoot and solve issues with covered entities' use of the Kalderos solution
  • Work alongside key stakeholders in product, sales, and design as a subject matter expert
  • Identify opportunities to build greater efficiency and effectiveness into critical execution activities
  • Keep covered entities informed on new features, functions, and procedure changes
  • Gather and assemble information for customers and internal stakeholders
  • Report and monitor success through key metrics
  • Routinely review data and related reports to ensure quarterly objectives are met
  • Schedule and host meetings with covered entities and internal stakeholders
  • Raise critical covered entity concerns and work with design, product, and data management teams
  • Solicit covered entity feedback and recommend system enhancements
  • Craft and develop messaging campaigns to engage with stakeholders
  • Author and review help center articles, FAQs, and social media posts

Kalderos offers a Drug Discount Management platform leveraging AI and machine learning to improve transparency and communication for healthcare stakeholders, enabling direct communication, compliance checks, and streamlined dispute resolution workflows for healthcare providers, drug manufacturers, payers, and government agencies.

Company Stage

Series B

Total Funding

$62.9M

Headquarters

Chicago, Illinois

Founded

2016

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-13%

2 year growth

13%