Staff Content Designer

The role

We are looking for an exceptional staff content designer to our team. Content design is at the heart of our design process and you'll be working side-by-side with product designers, product managers, engineers, and researchers to shape the future of business travel.

As a staff, you’ll play a key role in helping to shape and influence overall content direction and strategy for your product, tribe, and beyond. You’ll be owning and leading the most complex content projects and influencing senior stakeholders across the business. You're an ideal candidate if you're just as happy supporting the big-picture strategy and setting standards as you are helping to mentor and support others and being a champion for the content design culture . You’ll do your best work in an environment that requires proactive and independent self-direction as much as collaboration and open communication.

What you will do:

• Lead and direct content strategies and projects across the product team and beyond
• Design high quality, usable, and consistent content for web and mobile experiences across all touch points including information architecture, navigation, product information, user interface, emails, and in-app notifications
• Distill highly complex problems and technical information into clear, simple, and accessible content
• Partner with senior stakeholders in brand, marketing, sales, product and customer care to align on content and ensure a joined up user experience.
• Facilitate discussions across complex areas or projects to meet business and user needs
• Influence decisions, deal with conflicting priorities, and remove blockers.
• Take responsibility for content quality, review the work of others to assure quality and mentor content colleagues on their writing
• Be responsible for improving and implementing efficient processes, collaborative ways of working, and content standards
• Proactively gather data and insights to build strong evidence for content decisions and direction
• Influence and facilitate user research to improve the quality of content, build empathy and gain a deep understanding of our users and their needs
• Be a vocal and visible advocate for content design best practice, engage with TK and external design communities and stay knowledgeable on latest industry changes.
• Set a standard for other content designers on the team and lead by example in ways of working, collaboration, and content craft
• Be a mentor to other designers and support overall team development

What we’re looking for:

• Extensive experienced in owning and leading content design projects and strategy for digital products
• A motivated and proactive problem solver who is adaptable to change
• A deep understanding of end-to-end journeys and how content is affected within these journeys
• Exceptional writing, editing, and proofreading skills
• Professional English level with fluent proficiency in English grammar, vocabulary, and a solid understanding of native UK or US English idioms and vernacular
• A champion of accessible and inclusive content and helping others understand why it’s important
• Experienced in creating, embedding, and maintaining content standards, style guides, and tone of voice guidelines
• Knowledgeable on latest technology, such as generative AI, and the role and impact of content design in that space.
• Ability to organise, facilitate and lead design meetings, workshops, and critiques
• Expert communicator of ideas, concepts, and rationale for content decisions to influence stakeholders and strategy
• Comfortable influencing and conducting user research to improve the quality of content and user experience
• Portfolio or case studies that showcase how your work has directly impacted and improved the user experience, key product metrics or customer satisfaction scores

Our Benefits 

💰 A competitive compensation package, including equity options in TravelPerk;

🌴 25 days annual leave plus bank holidays;

💼 Company Pension Plan with Aviva; 

💊 Private medical insurance from Bupa;

🙌 Life insurance with Zurich;

🧘‍ Income Protection + Wellbeing App with Unum;

🦷 Access to voluntary dental insurance through Bupa;

🚲 Tax-efficient schemes such as Cycle2Work & electric car leasing via Octopus;

💪 Discounts on 12-month gym memberships with GymFlex;

💙Spring Health - Get access to 12x therapy & 12x coaching sessions per year! - a mental health support tool with access to therapists year round;

🎟️ Access to a wide variety of discounts and rewards;

🥳 Unforgettable TravelPerk events, including our spectacular annual summer party;

👶 Parental leave: 12 to 16 weeks, based on location and eligibility factors;

🫶 16 paid hours per year to volunteer for a cause of your choice;

🌎 A ’Work from anywhere’ in the world allowance of 20 working days per year.

📈 Exponential growth opportunities