Technical Sales Consultant

Technical Sales Consultant

Are you passionate about bridging the gap between technology and customer needs through impactful product demonstrations and support?

Would you like to be part of a dynamic, interconnected sales team?

About our Team

SciBite is a leading provider of semantic solutions for life sciences and pharmaceutical industries. Our objective is to empower organizations with data FAIRification, semantic enrichment and ontology management, including solutions utilising cutting-edge technologies like AI-powered search and knowledge graphs, to drive innovation and accelerate scientific discovery.

About the Role

As a Technical Sales Consultant at SciBite, you will demonstrate solution value pre-sales and provide post-sales technical support. Your main responsibilities include building and maintaining customer relationships, delivering product demonstrations, and identifying new use cases to drive sales.

Responsibilities

• Developing and maintaining deep knowledge of SciBite technologies and industry trends to support customer needs

• Conducting detailed product demonstrations and technical discussions to showcase SciBite’s capabilities and value and understand customer requirements

• Providing proactive technical support to licensed customers, including creating technical documentation and resources

• Acting as a trusted advisor for customers, maintaining ongoing relationships and ensuring their satisfaction, including responding to any technical concerns

• Working closely with the sales team to drive new business development opportunities

• Attending meetings as a technical expert, capturing customer use-cases and project requirements

• Collaborating with internal teams to ensure smooth post-sales processes

• Supporting the product team in qualifying and prioritizing customer feedback for product feature development

Requirements

• Have the ability to quickly become an expert in SciBite solutions

• Be able to articulate the value of SciBite solutions during technical demos

• Possess working knowledge of Generative AI, NLP, ontologies, and knowledge graphs. AWS, Docker and programming languages like Python would be preferred.

• Demonstrate excellent presentation skills and the ability to articulate technical concepts to non-technical audiences

• Have experience leading difficult conversations with diverse audiences

• Be capable of performing requirement analysis and mapping requirements to deliverables

• Experience working with Pharma companies

• Be open to travel to customer sites and conferences

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your wellbeing and happiness are key to a long and successful career, as this role is global, benefits may vary according to your location. These are some of the benefits we are delighted to offer: Health care plans and benefits Modern Family Benefits, including maternity, paternity, adoption and surrogacy Life assurance and accident policies Comprehensive pension and retirement plans Access to learning and development resources Your recruiter will advise you on the benefits package for your location

About the Business

A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.