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Associate – Driver Operations Support
Remote
Posted on 1/6/2023
INACTIVE
Locations
Remote in USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Communications
Excel/Numbers/Sheets
Requirements
  • You are customer-centric and you love helping people
  • You are very organized --you can juggle both issue resolution & concise communication
  • Strong written communication skills
  • You have experience maintaining a high level of professionalism through intense situations
  • Basic Excel/Google sheets knowledge
  • Familiarity with Gmail (or similar email platform) and Facebook
  • Detail-oriented
  • Outstanding communication/customer support skills Eager to provide help/support
  • A fun and positive attitude
  • A team player who is self-motivated and values dedication
  • A quick learner
  • Flexible and patient as processes change and evolve to fit Veho's needs
  • Willingness to jump in and help when needed
  • Creative, innovative, & enjoys sharing ideas
  • Thinks outside the box
  • Comfortable with technology
  • Great computer skills Highly organized
  • A strong work ethic Able to work independently at times
  • An understanding that this is a start-up company so not all processes are perfect
Responsibilities
  • Closely monitor and answer inbound communications from our pre-approved drivers. They will be writing in through various communication platforms and you will be expected to respond in a timely manner with professionalism, accuracy, and a personable touch
  • Approve documents such as car insurance and driver's license files for the pre-approved driver's profiles. You will be expected to work alongside a team and communicate effectively as you each complete the shift responsibilities together
  • Participate in regularly scheduled meetings with team members, team leads, Veho staff & supervisors
  • The goal of this position is to efficiently get pre-approved drivers through our onboarding process while providing the best quality of service and support. We value the quality of communication over quantity
  • Closely monitor and answer inbound communications from our post-approved drivers. They will be writing in through various communication platforms and you will be expected to respond in a timely manner with professionalism, accuracy, and a personable touch
  • Approve documents such as car insurance and driver's license files for the post-approved driver's profiles
  • You will be expected to work alongside a team and communicate effectively as you each complete the shift responsibilities together
  • Participate in regularly scheduled meetings with team members, team leads, Veho staff & supervisors. Assist drivers with setting up their direct deposit and any other payment-related questions a driver may have
  • The goal of this position is to efficiently get post-approved drivers to successfully take their first route and ensure they are set up to receive payments via direct deposit and answer any other questions a driver may have while not actively driving a route
Desired Qualifications
  • 2 + years of customer service experience
  • Takes a creative approach to solving problems
  • Loves to learn new things and wants to grow personally and professionally
  • Can take the initiative on new tasks and works well independently
  • Is empathetic toward drivers
Veho

501-1,000 employees

End-to-end delivery service
Company Overview
Veho's mission is to make the delivery and returns experience extraordinary. Veho is an end-to-end delivery service that puts customer experience in the center through a network of professional and qualified flexible drivers, powered by proprietary technology, allowing any brand to delight customers like never before.
Benefits
  • Competitive salary
  • Medical, dental, & vision
  • Equity
  • Work from anywhere
Company Core Values
  • Ownership
  • Team success
  • Candor
  • Human