What we do || Pre-Approved Team:

• Closely monitor and answer inbound communications from our pre-approved drivers. They will be writing in through various communication platforms and you will be expected to respond in a timely manner with professionalism, accuracy, and a personable touch.
• Approve documents such as car insurance and driver’s license files for the pre-approved driver’s profiles. You will be expected to work alongside a team and communicate effectively as you each complete the shift responsibilities together.
• Participate in regularly scheduled meetings with team members, team leads, Veho staff & supervisors. 
• The goal of this position is to efficiently get pre-approved drivers through our onboarding process while providing the best quality of service and support. We value the quality of communication over quantity.

What we do || Post-Approved Team

• Closely monitor and answer inbound communications from our post-approved drivers. They will be writing in through various communication platforms and you will be expected to respond in a timely manner with professionalism, accuracy, and a personable touch.
• Approve documents such as car insurance and driver’s license files for the post-approved driver’s profiles. 
• You will be expected to work alongside a team and communicate effectively as you each complete the shift responsibilities together.
• Participate in regularly scheduled meetings with team members, team leads, Veho staff & supervisors. Assist drivers with setting up their direct deposit and any other payment-related questions a driver may have.
• The goal of this position is to efficiently get post-approved drivers to successfully take their first route and ensure they are set up to receive payments via direct deposit and answer any other questions a driver may have while not actively driving a route.

Required Qualifications:

• You are customer-centric and you love helping people
• You are very organized --you can juggle both issue resolution & concise communication.
• Strong written communication skills
• You have experience maintaining a high level of professionalism through intense situations.
• Basic Excel/Google sheets knowledge
• Familiarity with Gmail (or similar email platform) and Facebook
• Detail-oriented
• Outstanding communication/customer support skills Eager to provide help/support 
• A fun and positive attitude 
• A team player who is self-motivated and values dedication
• A quick learner 
• Flexible and patient as processes change and evolve to fit Veho’s needs
• Willingness to jump in and help when needed
• Creative, innovative, & enjoys sharing ideas
• Thinks outside the box
• Comfortable with technology
• Great computer skills Highly organized
• A strong work ethic Able to work independently at times
• An understanding that this is a start-up company so not all processes are perfect

Preferred Qualifications

• 2 + years of customer service experience 
• Takes a creative approach to solving problems
• Loves to learn new things and wants to grow personally and professionally
• Can take the initiative on new tasks and works well independently
• Is empathetic toward drivers