GenAI User Experience Researcher

GenAI User Experience Researcher

Be part of something groundbreaking 

At AIG, we are making long-term investments in a brand-new, innovative Generative AI team, designed to explore new possibilities for how artificial intelligence can be applied in insurance and beyond, and we need your help.  

With the support and investment needed to explore new frontiers in generative AI, you’ll be working alongside talented colleagues, innovating and leading projects that will transform how we manage risk and serve our customers.  

This team is central to our vision of the future and the core of our business offering. We will incorporate best-in-class engineering and product management principles, and your guidance and collaboration will be critical to its success. To rapidly advance and innovate, we need your skills and expertise to build world-class products. If you’re excited by the opportunity to create meaningful impact at scale, we’d love to hear from you. 

Who we are 

AIG is a leading global insurance organization providing a wide range of property casualty insurance and other financial services. We provide world-class products and expertise to businesses and individuals in approximately 190 countries and jurisdictions.  

At AIG, we’re reshaping how the world manages risk, and we’re inviting you to be a key part of that transformation. As a GenAI UX Researcher you will have the opportunity to make a meaningful impact, leveraging and further developing your skills to guide groundbreaking AI initiatives. If you’re looking for a place to grow your career and where your contributions will shape the future, AIG is where you belong.  

How you will create impact:

As a GenAI UX Researcher at AIG, you will actively seek user insights that shape product decisions through the continuous discovery of user behaviors, needs, and motivations. The ideal candidate will collaborate with business stakeholders, product owners/analysts, designers, and developers to ensure our GenAI solutions are valuable, easy to use, and deliver meaningful business outcomes.

With your expertise, we’ll transform how user-centered practices and data driven innovation, create smarter, more efficient, personalized solutions that set new standards for the industry.

Your responsibilities include:

• Lead and execute comprehensive research initiatives in the GenAI product space using “mixed methods” of qualitative and quantitative research approaches to gain a comprehensive understanding of user experiences.
• Synthesize complex research data into actionable insights that inform product strategy and delivery.
• Work with Product Design Strategists, Designers, and Product Leaders to deeply understand the needs of our user base to identify opportunities to address those needs through innovative solutions.
• The presentation to research findings to product leadership and key stakeholders.
• Communicating insights through the creation of experience maps, user journeys, service blueprints or similar visualization to communicate the customer context.
• Collaboration with product and data sciences teams to develop measurement frameworks that measure product value on an ongoing basis.
• Facilitation of various workshop formats to support research planning and discovery, insights synthesis, co-creation, and stakeholder alignment.
• Sharing subject matter expertise to regularly enhance product training and team skills development.

What is needed to be successful:

• 5+ year of experience designing and conducting UX research in a digital product organization.
• Demonstrated expertise in both qualitative and quantitative research methodologies
• Experience with rapid experimentation and prototyping
• Excellence in research synthesis and the compelling presentation of findings
• Track record of influencing product decisions through research insights
• A deep working knowledge of Figma and the ability to fully leverage the platform for UX research and associated deliverables.
• Experience delivering insights to inform feature prioritization aligned to user needs, commercial, and strategic priorities.
• Experience with industry standard UX tools and data analytics methods required for analysis.
• You are collaborative and have experience working with cross-functional product teams.
• Experience working with agile at scale development methodologies.
• Ability to excel in a fast-paced, service-oriented environment through excellent time management skills.
• You are self-motivated with a strong capacity for independent initiative and creative problem-solving.
• You can demonstrate strong written and verbal communication skills to convey thought leadership and influence senior executives.

It would be nice if...

• You have experience in financial services or insurance.
• You have experience conducting research for enterprise grade software platforms.
• You are passionate about innovation and new technologies, specifically the use GenAI in the UX research discipline.

#LI-CM1 #LI-AIG #AI #GenAI #artificialintelligence #DataScience #ProductDesign

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to [email protected].  

IT - Information TechnologyAIG PC Global Services, Inc.