Customer Service Representative

Job Title: Customer Service Representative

Location: Lebanon PA

Employment Type: Full-Time, Direct hire

We are seeking a motivated and customer-focused Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with professionalism and efficiency. If you have at least one year of customer service experience in a blue-collar environment, such as construction, manufacturing, or trades, we’d love to hear from you!

Respond to customer inquiries via phone, email, or in-person promptly and professionally.

Provide detailed information about products, services, and processes.

Address and resolve customer concerns or escalate issues when necessary.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure timely and accurate service delivery.

Assist in processing orders, quotes, and returns as needed.

Uphold company values by delivering exceptional customer service.

Experience: Minimum of 1 year of customer service experience in a blue-collar industry (construction, manufacturing, trades, etc.).

Skills: Strong communication and interpersonal skills, with the ability to build rapport with diverse customers.

Technical: Proficient in using basic office software (e.g., Microsoft Office) and CRM tools is a plus.

Other: A proactive and problem-solving mindset with excellent organizational skills.