Restaurant Manager

Job Description

What you’ll do…

• Lead the day-to-day operation of Lana Lusa across breakfast, lunch and dinner, creating a service style that feels polished, warm, intuitive and never scripted.
• Act as a senior member of the Food & Beverage leadership team, maintaining a visible presence in service and supporting the Director of Food & Beverage across the wider operation, including Rose Bar, Room Service and the Private Dining Rooms.
• Own the Lana Lusa guest journey from arrival to farewell, ensuring every touchpoint feels personal, confident and unmistakably Delano.
• Lead and develop a high-energy team by setting clear expectations, coaching in the moment and creating an environment where people can be themselves and perform at their best.
• Recruit, onboard and train the opening team, embedding strong service standards, product knowledge and a culture of genuine hospitality from day one.
• Implement SOPs, training plans and luxury service standards while leaving room for personality, instinct and individuality on the floor.
• Partner closely with the Executive Chef on menus, service flow, pacing and the overall dining experience, ensuring the food and front-of-house proposition work seamlessly together.
• Coordinate service delivery with Rose Bar, Room service and the Private Dining Rooms so that the guest experience feels connected across the hotel.
• Drive commercial performance through revenue, average spend, labour productivity, payroll control and close attention to food and beverage GP.
• Use guest feedback, reservations insight and operational data to identify opportunities, solve problems quickly and continuously improve the experience.
• Plan rotas and team deployment effectively, balancing business levels, service standards and productivity while maintaining strong floor coverage.
• Support VIP dining, private events, hotel activations and special moments, working collaboratively across departments to deliver memorable experiences.
• Keep a close eye on London's evolving restaurant scene and bring forward fresh ideas that keep Lana Lusa and Rose Bar relevant, engaging and connected to its neighbourhood without simply chasing trends.
• Ensure full compliance with food safety, Health & Safety, licensing, company policies and all relevant legal and brand requirements.
• Support Manager on Duty responsibilities and step across outlets when needed, bringing a collaborative, one-team approach to Food & Beverage leadership.

Qualifications

What we’re looking for…

• You have strong restaurant leadership experience, ideally at senior management level within a luxury hotel, premium restaurant or high-quality lifestyle operation.
• Previous pre-opening experience would be a real plus - you enjoy building something from the ground up and understand what it takes to turn plans into a confident opening operation.
• You are a natural host with a strong sense of the guest journey, able to combine detail and discipline with warmth, personality and instinctive hospitality.
• You have strong commercial awareness and are comfortable managing revenue, labour, payroll, GP, budgets and operational performance.
• A natural at leading and developing others, you coach with clarity, lead by example and create an environment where your team can be their best self.
• You balance a structured, results-driven approach with creativity and flexibility, staying calm when the pace changes and finding solutions quickly.
• You are comfortable with restaurant systems including POS, reservations, inventory and rota platforms, and you use data without losing sight of the human side of hospitality.
• You are an excellent relationship builder, confident working with Culinary, other hotel teams, senior leaders and ownership; you're passionate about what we can achieve together.
• Culturally aware and globally minded, you understand the energy and expectations of London's dining scene and are flexible to work the evenings, weekends and key moments that hospitality demands.

Additional Information

What’s in it for you…

• The opportunity to launch Delano London and shape the food and beverage experience from day one, with real influence over the restaurant's culture, service style and place in the London dining scene.
• Join an innovative, fast-growing, international group that's committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and create a restaurant that can become both a neighbourhood favourite and a destination in its own right, in an environment that is creative and rewarding.
• Become part of a team that's passionate about creating great hospitality experiences, bringing together design, dining, nightlife and culture in a distinctly Delano way.
• A competitive package and plenty of opportunity for development as the hotel and the wider brand continue to grow.