Program Manager

We are hiring in New York City! Join us at Single Stop for an exciting career as a Program Manager. The starting salary is $64,350. 

Position Summary:

Single Stop seeks a full-time Program Manager who will oversee several Single Stop portfolio contracts. Single Stop's current healthcare program supports and manages a network of healthcare enrollers who provide in-person health insurance enrollment assistance at community-based organizations and community colleges across the five boroughs. These grant-funded programs assist both through the New York State of Health, New York’s official health plan marketplace (the Marketplace), and NYC Human Resource Administration’s EDITS system through the Facilitated Enrollment for the Aged, Blind, and Disabled Program. The Tax Program supports and manages a network of virtual and on-site, back-end tax sites nationwide. These grant and contract-funded programs include the IRS, NYC Department of Consumer Affairs, and other community-based organizations 

Compensation: Starting at $62,400

Essential Functions:

• Develop and maintain relationships to service and manage onsite logistics throughout the overall Single Stop network. This includes both operational sites and referral relationships.
• Strengthen programs through the creation of outreach strategy, program design improvements, and relationship development/management.
• Assist in the development and delivery of training/webinars and toolkits for the New York partner network
• Lead in-person training for Single Stop partner staff and other referring agencies, as necessary, and on key aspects of the work for the programs 
• Identify related training training and toolkit development needs for front-line and program management staff, to promote the measurement and delivery of programs’ key metrics.
• Provide ongoing programmatic and technical assistance to subcontractors and staff, including serving as a key point of contact for Single Stop’s subcontractors, staff, and other strategic partners and performing site visits to the subcontractor sites, when necessary, to review equipment and program quality.
• Provide help-desk support to the staff working in the field in Single Stop’s network.
• Providing in-person services to clients through the network, when needed to cover gaps in service provision, as well as answer calls from the program helpline during high-volume periods
• Provide coverage at operation sites as needed, as well as answer calls from the consumer helpline during high-volume periods.
• Ensuring that follow-up with both clients and funder occurs outcomes.
• Ensure that the proper documentation of all program outcomes is tracked accurately and in a timely manner through Single Stop’s reporting system.
• Monitoring of the program’s quality assurance policies and procedures for effective service delivery. Developing and monitoring compliance with protocols and safeguards to ensure the integrity and security of client information.
• Participate in funder-required and Single-stop trainings and meetings and maintain a strong expertise in public and private health insurance eligibility, application process, and enrollment.
• Maintain expertise and strong competency in the field, including eligibility criteria and the application processes for both, to help guide staff, and troubleshoot any potential issues.
• Perform other duties as assigned. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities. 

Education and Experience:

• MS/MA with 2 years managerial experience (Preferred), or BS/BA degree/related degree with 4 years managerial experience.
• Thorough understanding of program management tools, techniques, and methods.
• Excellent knowledge of performance and program evaluation.
• Interacts and engages effectively with external partners and colleagues within and across departments.
• Advanced computer skills, including but not limited to the Microsoft Office suite, with the ability to quickly learn how to use new technologies and systems.
• Working knowledge of Salesforce CRM software.
• Flexibility to travel to site locations in different boroughs regularly.
• Easily adapts to changing organizational needs, environments, and work priorities.
• Experience with and commitment to working with low-income families and individuals.
• Excellent interpersonal, verbal, and written communication skills.
• Excellent time management and organizational skills.
• Strong commitment and interest in health reform.
• Entrepreneurial spirit; takes appropriate action to influence outcomes, drive process and positive change.
• Experience working with diverse client populations is strongly preferred.
• Experience as a Healthcare Navigator or Tax Filer is strongly preferred.
• Bilingual Spanish/English preferred.

Equal Opportunity Employer