Full-Time
Case Manager
Confirmed live in the last 24 hours
AI-enabled on-demand manufacturing marketplace
Junior, Mid
Green Bay, WI, USA
- Prior project management, supply chain, and customer service experience required.
- A minimum of 3 years of related experience, preferably in manufacturing or operations
- Bachelor of Science Degree in Supply Chain, Engineering, or Technical related field is preferred.
- Working knowledge of and/or education, skills, and experience associated with manufacturing processes, engineering drawings requirements, mechanical and electrical inspection methods.
- Capable of performing root cause analysis and identifying solutions to complex problems.
- Strong organizational skills and the ability to work in a dynamic environment.
- Able to multitask, meet deadlines and support all supplier quality field activities.
- Strong communication skills (both oral and written) + ability to manage up and to the side.
- Take actions to improve on time delivery, quality, and customer satisfaction
- Track and monitor the progress of numerous customer orders and partner jobs
- Provide excellent customer and partner service by building relationships, creating partnerships, and by providing frequent and timely customer interactions on order updates
- Apply first hand technical knowledge (or leverage other subject matter experts) on manufacturing design and production to ensure jobs are delivered on time
- Understand supplier capabilities and execute supplier oversight activities, which includes frequent phone assessments, detailed schedule creation, quality reviews, and supplier corrective actions
- Assess the impact of manufactured part rejections; communicate with suppliers and customers to work through problems and resolve cases
- Manage customer complaints that result in replacements for returned products
- Report out on status, risk, and efforts to recover troubled orders and jobs
- Document all case activity in central database
- Leverage company technology platforms and comply with the Quality Management System
- Monitor the integrity of supplier quality metrics
- Interface with Engineering, Customer Care, Quality, Sales, and Shipping teams to ensure manufacturing processes are capable of customer on-time delivery and satisfaction
- Effectively communicate with all key stakeholders, including suppliers, customers, and leadership
- Participate and provide input on initiatives to simplify and automate complex processes
- Perform all work in compliance with Xometry's quality and safety systems, policies and procedures
Xometry operates a cutting-edge AI-enabled marketplace for on-demand manufacturing, specializing in services like CNC machining, 3D printing, and more. This platform not only supports rapid sourcing but also ensures high-quality production, making it an ideal workplace for those passionate about leveraging technology to streamline and enhance the manufacturing process. Its industry leadership in integrating AI with traditional manufacturing techniques offers employees a unique opportunity to work at the forefront of technological advancements in the field.
Company Stage
Later Stage VC
Total Funding
$443.4M
Headquarters
North Bethesda, Maryland
Founded
2013
6 month growth
↑ 1%1 year growth
↑ 3%2 year growth
↑ 23%Benefits
Medical, dental, & vision insurance
Life insurance
401(k) with company matching
Equity
Generous PTO
Paid volunteer time
Commuter & parking benefits
Maternity & Paternity leave
Free snacks
Dog-friendly office spaces