Operational Resiliency Manager

Realty Income aims to be a globally recognized leader in the S&P 100, committed to creating long-term value for all stakeholders. These stakeholders include our dedicated team members, who embody our purpose: building enduring relationships and brighter financial futures. This guiding principle serves as a beacon for our team, influencing every action we take.

Our employees consistently invest their time, commitment, and dedication into the company, and in turn, they receive investment returns in the form of purpose, belonging, and opportunities for advancement. 

We are committed to best-in-class corporate responsibility practices through environmental initiatives, governance programs, and community outreach projects. From the boardroom to the breakroom, our team members make a difference every day. 

Realty Income is looking for an experienced Operational Resiliency Manager. Reporting to the SVP, Information Technology, the Resiliency Manager leads enterprise resiliency strategy and execution, advancing the program from initial stand-up to measurable maturity. This role partners with executive leadership, Information Security, IT, Facilities, People Success, and business leaders to integrate resiliency into daily operations and long-term transformation efforts. 
 

What You Will Be Working On:

Program Strategy, Implementation, and Maturity 

• Design and implement the enterprise Organizational Resiliency strategy, including vision, roadmap, maturity model, and success metrics.

• Establish the foundational program structure (policies, standards, governance, roles, RACI, and operating cadence) where limited or no formal program exists today. 

• Define and track program maturity milestones, transitioning from ad‑hoc practices to standardized, tested, and optimized capabilities. 

• Align resiliency strategy with business growth, technology modernization, cloud adoption, and evolving threat landscapes. 

Program Management and Governance Cadence 

• Build and maintain the enterprise Resilience Governance Framework.  

• Provide executive and board level reporting on resiliency posture, gaps, risks, and maturity progress. 

• Partner with Compliance, Internal Audit, and Information Security to ensure resiliency capabilities meet regulatory, audit and enterprise risk expectations. 

Business Continuity 

• Coordinate and facilitate Business Impact Analyses (BIA) to identify critical processes, dependences, recovery priorities, and tolerance thresholds.  

• Establish plan maintenance, validation, and testing standards to ensure ongoing accuracy and usability. 

• Act as a primary resource for business owners to provide guidance on continuity planning. 

Disaster Recovery 

• Build and operationalize the IT Disaster Recovery program, aligned to enterprise resiliency objectives and information technology strategy. 

• Plan, execute, and mature technical DR testing, from tabletop exercises to functional and failover testing, with evidence‑based outcomes. 

• Partner with infrastructure, application, and engineering teams to integrate DR into system design. 

• Ensure DR plans align with critical system classifications, RTO/RPO targets, and infrastructure resiliency strategies.  

Crisis Management & Critical Situation (CritSit) Response 

• Establish and maintain the enterprise Crisis Management framework, including roles, escalation protocols, decision authority, and communications workflows. 

• Serve as a central coordination point during enterprise disruptions, ensuring structured response, executive visibility, and timely decision‑making. 

• Develop and maintain crisis communication artifacts (playbooks, templates, briefing). 

Cyber Incident Response Partnership 

• Partner with Information Security leadership to integrate BC/DR and business recovery considerations into Cyber Incident Response (CIR) processes. 

• Support the maturation of cyber response readiness through playbook alignment, joint exercises, and post‑incident improvement actions. 

• Ensure cyber scenarios are incorporated into enterprise‑level crisis and resilience testing. 

Emergency Response Coordination 

• Integrate Emergency Response activities (owned by Facilities / People Success) into the broader enterprise resiliency framework. 
• Maintain alignment with physical security, facilities, and safety stakeholders to ensure coordinated response and communications. 

Testing and Organizational Readiness 

• Design and execute a progressive, multi‑year exercise program spanning BC, DR, cyber, and crisis scenarios. 
• Lead enterprise tabletop exercises, simulations, and recovery tests that reflect realistic business and technology risks. 
• Translate exercise into measurable improvements in plans, capabilities, and organizational readiness. 

Training, Awareness & Culture 

• Design and implement a structured, role‑based training program that defines resiliency responsibilities for executives, business owners, technology teams, and crisis participants. 

• Develop organization‑wide resilience culture through workshops, job‑specific training, and leadership briefings. 

What You Need To be Successful: 

Education and Experience: 

• Bachelor’s degree in business administration, Information Technology, Risk Management, Emergency Management, or a related field; equivalent practical experience may be considered. 

• We expect 7+ years of hands-on experience in business continuity, disaster recovery, crisis management, organizational resiliency, IT operations, information security, risk management, or a related discipline, including experience managing cross-functional initiatives or program workstreams. 

• Management-level experience coordinating business, technology, security, facilities, and executive stakeholders during planning, testing, response, recovery, or post-incident improvement activities. 

Certificates, licenses, or registrations: 

• Relevant resiliency, business continuity, disaster recovery, risk, security, or project management certification preferred, such as CBCP, MBCI, ISO 22301 Lead Implementer/Auditor, CISM, CISSP, CRISC, ITIL, or PMP. 

This position is based in our San Diego (Del Mar area) headquarters. Monday through Thursday is in-office for collaboration, with the opportunity to work remotely on Friday.

The base pay range for this role is $108,015 - $132,831 - $160,193.

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Offers near the high end are uncommon but may be considered for candidates with exceptional experience and skills and are dependent on the facts and circumstances of each case. You may be eligible for an annual discretionary bonus and an annual discretionary stock award, to be discussed during the interview process. An annual pay rate and total compensation package is generally determined by the candidate's experience, knowledge, education, skills, performance, and abilities, as well as internal equity, company performance, and alignment with market data.
 
We offer a best-in-class benefits package that includes healthcare, dental, and vision insurance for employees and eligible dependents. Our 401(k)-retirement plan has a company match of 50% up to 6% of eligible compensation. Realty Income also offers other wellness, financial, and work/lifestyle-specific benefits, along with a generous PTO accrual; in addition to 12 paid holidays, and paid volunteer time. Realty Income’s purpose is to build enduring relationships and brighter financial futures, and this starts with you!

This role is subject to enhanced compliance and disclosure requirements comparable with those of a regulated financial services organization, including conflict of interest disclosures and personal trading policies.

Realty Income is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require accessibility support to submit your application or other reasonable accommodations to participate in the recruitment process, please contact [email protected], or call 800-375-6700. An employee will respond to your message to begin the interactive process. Please note that this phone number and email address are only for individuals seeking a disability accommodation when applying for a job.