Full-Time
Technical Support
Streamlines customer interactions via text communication
Junior
Lehi, UT, USA
- Passionate about helping the customer. Must be positive, attentive and demonstrate the ability to do what's necessary to get the situation resolved
- Strong phone presence and excellent written and verbal communication skills as you will be communicating with customers through phone, chat and/or email channels
- Ability to work in a fast-paced, busy Customer / Tech Support team
- Ability to multi-task to drive an amazing customer experience that makes our customers smile
- Resolve issues with basic troubleshooting
- Save the day for our customers
- Minimum of 1 year of customer support phone experience
- Background and interest in technology: Must have solid computer skills, and the ability to adapt and learn technology quickly
- Experience working with browsers, spreadsheets, and text documents. Ability to troubleshoot and resolve basic customer issues
- Must be hungry to learn, caring towards others, and creative in your problem solving
Weave provides a comprehensive and efficient communication platform that significantly enhances customer interactions, as evidenced by its ability to streamline appointment scheduling, reminders, and check-outs. The company's culture is centered on improving functionality and ease of use, which is reflected in its user-friendly software systems that allow for seamless communication even in challenging circumstances such as a pandemic. Additionally, Weave's industry leadership is demonstrated by its unique ability to facilitate quick and secure exchanges of important information, such as insurance details, via text - a feature that is highly appreciated by its users.
Company Stage
IPO
Total Funding
$279M
Headquarters
Lehi, Utah
Founded
2008