Full-Time

Tier 3 Engineer

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Digital transportation solutions and consulting services

Automotive & Transportation
Consulting
Healthcare

Compensation Overview

$85k - $100kAnnually

Junior, Mid

New York, NY, USA

Category
Backend Engineering
IT & Support
Software Engineering
Required Skills
Bash
Python
SQL
AWS
Jenkins
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field
  • Minimum of 2 years of experience in a technical product management, technical support, solutions engineering, software engineering or related role
  • Familiarity with programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
  • Strong analytical and critical thinking skills, with the ability to dissect technical issues and develop comprehensive solutions
  • Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques
  • Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a focus on quality and timeliness
Responsibilities
  • Leverage your expertise to diagnose and resolve complex issues, ensuring minimal disruption to our partners' operations, and maintaining seamless functionality.
  • Partner closely with our R&D, Partner Success, and Operations teams to resolve partner escalations
  • Bring a strong drive to investigate support trends and issues, using a variety of tools and dynamic approaches, while tackling new and unique challenges every day.
  • Leverage your strong communication skills to effectively engage with both technical and non-technical teams
  • Develop and maintain meticulous documentation of support processes, frequently encountered issues, and tailored solutions
  • Monitor and analyze support trends and issues to identify opportunities for process improvements and proactive measures that can prevent future challenges

Via transforms traditional transportation systems into efficient digital networks, catering to urban and rural clients, including students, corporate employees, and patients. Its TransitTech technology offers flexible mobility solutions that enhance transit networks while being cost-effective and compliant. Via streamlines operations, particularly in student transit, and provides planning, scheduling, and consulting services through its Remix platform. The company also features the Citymapper for Cities app, which delivers passenger insights to strengthen transit networks. Additionally, Via offers corporate and campus shuttles for improved commuting and healthcare transportation to ensure patients can access care easily. The goal is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Late Stage VC

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

11%

1 year growth

7%

2 year growth

29%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's partnership with King County Metro enhances first- and last-mile solutions.
  • The METS Micro launch highlights growing demand for on-demand transit services.
  • Via's advanced Citymapper acquisition boosts its Mobility as a Service offerings.

What critics are saying

  • AI-integrated transit solutions may challenge Via's market position.
  • Citymapper acquisition could face integration challenges and cultural clashes.
  • Expansion into King County may encounter operational challenges and community pushback.

What makes Via unique

  • Via transforms rigid transit systems into dynamic, on-demand networks.
  • Via's TransitTech serves diverse clients, from urban dwellers to rural residents.
  • Via's Citymapper for Cities app provides comprehensive passenger insights.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.