Full-Time

Technical Support Engineer

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Digital transportation solutions and network optimization

Automotive & Transportation
Consulting

Compensation Overview

$85k - $100kAnnually

Entry, Junior

New York, NY, USA

Category
Customer Support
Customer Success & Support
IT Support
IT & Security
Required Skills
Bash
Python
SQL
AWS
Jenkins
Linux/Unix
Requirements
  • Bachelor’s degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field
  • Minimum of 1 year of experience in a technical product management, technical support, solutions engineering, software engineering or related role
  • Familiarity with programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
  • Strong analytical and critical thinking skills, with the ability to dissect technical issues and develop comprehensive solutions
  • Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques
  • Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a focus on quality and timeliness
Responsibilities
  • Take on a Tier 2 technical role, leveraging your expertise to diagnose and resolve complex issues, ensuring minimal disruption to our partners' operations, and maintaining seamless functionality.
  • Partner closely with our R&D, Partner Success, and Operations teams to resolve partner escalations
  • Bring a strong drive to investigate support trends and issues, using a variety of tools and dynamic approaches, while tackling new and unique challenges every day.
  • Leverage your strong communication skills to effectively engage with both technical and non-technical teams
  • Develop and maintain meticulous documentation of support processes, frequently encountered issues, and tailored solutions
  • Monitor and analyze support trends and issues to identify opportunities for process improvements and proactive measures that can prevent future challenges

Via enhances transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, and students. Its TransitTech technology offers flexible mobility solutions that are cost-effective and designed to improve convenience and efficiency for riders. Via streamlines operations, particularly in student transit, and provides additional services like planning and scheduling through its Remix platform. The company also offers custom simulations to help clients optimize their transit networks. Via's Citymapper for Cities app delivers passenger insights to strengthen transit systems, while its corporate and campus shuttles improve employee commutes. Additionally, Via supports the healthcare sector by ensuring patients have reliable transportation to appointments. The goal of Via is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Late Stage VC

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

11%

1 year growth

6%

2 year growth

28%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration of AI in transit solutions enhances Via's service offerings.
  • Microtransit solutions like Summit County's pilot program expand Via's market reach.
  • First- and last-mile solutions with King County Metro improve urban transit connectivity.

What critics are saying

  • Increased competition from AI-integrated transit solutions challenges Via's market position.
  • Citymapper acquisition may face regulatory scrutiny or integration challenges.
  • Expansion into underserved zones may encounter operational challenges or community resistance.

What makes Via unique

  • Via transforms rigid transit systems into dynamic, on-demand networks.
  • Via's TransitTech serves diverse clients, from urban dwellers to rural residents.
  • Via's Citymapper for Cities app provides comprehensive passenger insights.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.