Tier 3 Engineer

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. 

As a Tier 3 Engineer at Via, you will act as an essential bridge between internal teams, ensuring effective communication and coordination to resolve technical issues that impact our partners. Leveraging your engineering skills and product knowledge, you will work behind the scenes to address challenges related to our technology, support internal teams in enhancing partner satisfaction, and contribute to the continuous improvement of our products and services.

What You’ll Do:

• Leverage your expertise to diagnose and resolve complex issues, ensuring minimal disruption to our partners' operations, and maintaining seamless functionality.
• Partner closely with our R&D, Partner Success, and Operations teams to resolve partner escalations
• Bring a strong drive to investigate support trends and issues, using a variety of tools and dynamic approaches, while tackling new and unique challenges every day.
• Leverage your strong communication skills to effectively engage with both technical and non-technical teams
• Develop and maintain meticulous documentation of support processes, frequently encountered issues, and tailored solutions
• Monitor and analyze support trends and issues to identify opportunities for process improvements and proactive measures that can prevent future challenges

Who You Are:

• Bachelor’s degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field
• Minimum of 2 years of experience in a technical product management, technical support, solutions engineering, software engineering or related role 
• Familiarity with programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
• Strong analytical and critical thinking skills, with the ability to dissect technical issues and develop comprehensive solutions
• Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques 
• Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL
• Strong verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences 
• Ability to manage multiple priorities in a fast-paced environment while maintaining a focus on quality and timeliness

Compensation and Benefits:

• Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable.
• Salary Range: $85,000 - $100,000 per year.
• We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. 

Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. 

If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. 

Ready to join the ride?

Via is an equal opportunity employer.