Full-Time

Tier 3 Engineer

Confirmed live in the last 24 hours

Via

Via

1,001-5,000 employees

Digital transportation solutions and consulting services

Automotive & Transportation
Consulting
Healthcare

Compensation Overview

$85k - $100kAnnually

Junior, Mid

New York, NY, USA

Category
IT Support
System Administration
IT & Security
Required Skills
Bash
Python
SQL
AWS
Jenkins
Linux/Unix

You match the following Via's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Bachelor’s degree in Computer Science, Data Science, Information Technology, Software Engineering, or a related technical field
  • Minimum of 2 years of experience in a technical product management, technical support, solutions engineering, software engineering or related role
  • Familiarity with programming and scripting (Python & Bash) for management and automation tasks, such as configuration gathering, upgrades, log-parsing & analysis
  • Strong analytical and critical thinking skills, with the ability to dissect technical issues and develop comprehensive solutions
  • Hands-on experience with different operating systems, specifically Linux, and advanced troubleshooting techniques
  • Experience working in Cloud & SaaS environments utilizing AWS, Jenkins, Coralogix, SQL
  • Strong verbal and written communication skills, with the ability to articulate technical concepts to diverse audiences
  • Ability to manage multiple priorities in a fast-paced environment while maintaining a focus on quality and timeliness
Responsibilities
  • Leverage your expertise to diagnose and resolve complex issues, ensuring minimal disruption to our partners' operations, and maintaining seamless functionality
  • Partner closely with our R&D, Partner Success, and Operations teams to resolve partner escalations
  • Bring a strong drive to investigate support trends and issues, using a variety of tools and dynamic approaches, while tackling new and unique challenges every day
  • Leverage your strong communication skills to effectively engage with both technical and non-technical teams
  • Develop and maintain meticulous documentation of support processes, frequently encountered issues, and tailored solutions
  • Monitor and analyze support trends and issues to identify opportunities for process improvements and proactive measures that can prevent future challenges

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible and cost-effective mobility solutions, streamlining operations and enhancing convenience. Via also provides planning and scheduling services through their Remix platform and the Citymapper for Cities app, which offers passenger insights. The goal of Via is to leverage digital technology to enhance transportation efficiency, reduce costs, and improve the overall rider experience.

Company Stage

Late Stage VC

Total Funding

$862.9M

Headquarters

New York City, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-5%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Via's partnership with King County Metro addresses first- and last-mile transit needs.
  • Microtransit pilot programs with Summit County highlight Via's innovative solutions.
  • Via's potential acquisition of Citymapper could enhance its Mobility as a Service offerings.

What critics are saying

  • Increased competition from AI-integrated transit solutions could challenge Via's market position.
  • Potential regulatory scrutiny may complicate Via's acquisition of Citymapper.
  • Expansion in underserved zones may face logistical challenges or community pushback.

What makes Via unique

  • Via transforms rigid transit systems into dynamic, on-demand networks.
  • Via's TransitTech serves diverse clients, from urban dwellers to rural residents.
  • Via's Citymapper for Cities app provides comprehensive passenger insights.

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Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.