Full-Time

Sr. Product Manager

Customer Experience

Confirmed live in the last 24 hours

The Home Depot

The Home Depot

10,001+ employees

Retailer of home improvement products and services

No salary listed

Senior

Atlanta, GA, USA

In Person

Category
Customer Experience & Support
Product Management
Customer Experience
Product
Required Skills
Product Management
Financial analysis
Data Analysis
Requirements
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • 3-6 years of relevant work experience
  • Experience working as a Product Manager in a modern software development based enterprise environment
  • Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
  • Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
  • Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
  • Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
  • Proficiency in creating, prioritizing and accepting user stories
  • Proficiency in conducting user research and testing to understand needs
  • Proficiency in identifying goals, metrics and analytics to measure product value
  • Proficiency in conducting competitive research and analysis
  • Experience guiding more junior team members through Product Management fundamentals in a professional setting
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Responsibilities
  • Seeks to empathize with and understand the end user deeply and use that knowledge to determine the fastest path to deliver value
  • Translates business goals and end user needs into product strategy; communicates direction and product priorities to the development team, other matrixed teams, and third-party partners
  • Identifies goals, metrics and analytics to determine product value; continually makes recommendations and refinements to the product backlog based on learnings
  • Manages and grooms the product backlog; makes future decisions based on the value that will be delivered
  • Partners with Finance to understand financial needs and assist in the creation of business plans for new opportunities
  • Monitors research as well as the competitive landscape to recommend the best solutions and ensure that products remain or become best in class
  • Ensures that product directions balance both the user needs and business goals of driving sales, improving efficiency and enhancing customer satisfaction
  • Formulates, tests and refines assumptions and hypotheses through user research and testing
  • Documents, reviews and ensures that all quality and change control standards are met
  • Creates, prioritizes and accepts user stories; incorporate them into release planning
  • Makes product decisions that drive value on a daily basis
  • Identifies and considers pros, cons, issues, obstacles, dependencies and value associated with features and enhancements
  • Participates in standups, iteration planning sessions, product demo, and retrospectives
  • Condenses complex technical concepts into non-technical language for stakeholders
  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
  • Acts as a proponent of modern software development practices
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
  • Works with the product team to continuously assess progress, disseminate lessons learned, and understand next steps
  • Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
  • Guides more junior team members in strategy, alignment, analysis and execution tasks
  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
  • Participates in talent acquisition, development and retention activities in support of team.
Desired Qualifications
  • 3-6 years of relevant work experience
  • Experience working as a Product Manager in a modern software development based enterprise environment
  • Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test driven development, and continuous deployment
  • Proficiency in working in a fast paced, fluid environment where priorities shift on a regular basis
  • Proficiency in communicating with and influencing functional and technical team members at all levels in the organization
  • Proficiency in working as part of a collaborative, cross-functional, modern software design and development team
  • Proficiency in creating, prioritizing and accepting user stories
  • Proficiency in conducting user research and testing to understand needs
  • Proficiency in identifying goals, metrics and analytics to measure product value
  • Proficiency in conducting competitive research and analysis
  • Experience guiding more junior team members through Product Management fundamentals in a professional setting

Home Depot is a leading retailer in home improvement, offering a wide range of products and services for DIY enthusiasts and professional contractors. Customers can find building materials, home improvement items, lawn and garden supplies, and decor, along with services like tool rentals and installation. The company differentiates itself through its strong customer service, competitive pricing, and the Pro Xtra loyalty program for contractors. Home Depot's goal is to enhance the shopping experience and operational efficiency by investing in technology and supply chain improvements.

Company Size

10,001+

Company Stage

IPO

Headquarters

Atlanta, Georgia

Founded

1977

Simplify Jobs

Simplify's Take

What believers are saying

  • Investment in AI-driven platforms enhances customer experience and operational efficiency.
  • Growing demand for home modifications aligns with the aging population trend.
  • Intelligent homebuilding platforms offer potential for cost savings and efficiency improvements.

What critics are saying

  • Increased competition from AI-driven platforms could disrupt traditional retail models.
  • Aging population demands could strain Home Depot's resources if not addressed.
  • Digital platforms may reduce the need for in-store visits, impacting physical store sales.

What makes The Home Depot unique

  • Home Depot offers a comprehensive range of products for DIY and professional contractors.
  • The Pro Xtra loyalty program provides exclusive deals for professional contractors.
  • Home Depot's robust online platform complements its vast network of physical stores.

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Benefits

Flexible Work Hours

Professional Development Budget

Company News

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Mar 13th, 2024
Jukebox Health Announces Investment From Home Depot Ventures To Move Home Improvement Innovation Forward For Aging Americans

NEW YORK, March 13, 2024 /PRNewswire/ -- Jukebox Health , the premier national provider of clinically-led home modifications, proudly announces a strategic investment from Home Depot Ventures. This investment marks a significant stride toward making affordable and accessible housing a reality for people aging in place across the country.As an unprecedented 10,000 people turn 65 every day, America faces a considerable challenge – only 6% of homes are designed to support safe, independent aging. Unsafe housing leads to falls, reliance on caregivers, and even relocation to institutional living. Amidst a growing population and rising costs, the burden to the healthcare system is already approaching $100B per year.Jukebox Health addresses this complex problem by bringing together its national networks of vetted occupational therapists and contractors. After visiting a patient's home, clinicians present their recommendations on the company's digital home modification platform. Patients and their families can make decisions and view sponsorship from their insurance company before dispatching one of the company's local installation partners to complete the work."We are incredibly excited to have Home Depot Ventures as a strategic investor

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Dec 7th, 2023
Throwback Thursday: 20 years ago, Home Depot acquired Economy Maintenance Supply

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