Full-Time

Product Support Analyst

Posted on 9/9/2024

Trimble

Trimble

5,001-10,000 employees

Provides technology solutions for various industries

Data & Analytics
Industrial & Manufacturing
Social Impact

Entry, Junior

Vaughan, ON, Canada

Job is hybrid, requiring in-office presence.

Category
Customer Support
Customer Success & Support
Required Skills
Customer Service
Requirements
  • University degree in Geomatics, Geodesy, Surveying, Photogrammetry, Remote Sensing, Navigation, GIS, Geography or related field.
  • Knowledge and experience in Mobile Mapping, Photogrammetry and Remote Sensing.
  • Knowledge in GNSS/IMU technology is preferred.
  • Ability to describe complex technical facts in an understandable way.
  • Excellent problem solving and analytical skills.
  • Excellent interpersonal and communications skills.
  • Excellent customer service skills.
  • Willing to undertake business trips for training purposes.
  • Ability to manage stressful situations.
  • Ability to work independently and in a team environment.
Responsibilities
  • Provide technical support and advice to customers, sales representatives, and product managers on applications, product performance, installation, and critical topics.
  • Respond to customer inquiries and assist in resolving complex problems during installation phases of projects.
  • Participate in the technical training of staff and clients in the use of company products.
  • Provide field product support, i.e. operations support, installation of new systems, customer hardware/software training, problem solving, product trial/development support, sales demonstrations, and undertake business trips.
  • Participate occasionally in product technical reviews, impact assessments of new releases and reviews of competitive activity and recommend product enhancements to engineering and sales staff.
  • Prepare documentation with regards to modifications, troubleshooting procedures, and problem resolutions.
  • Responsible for maintaining a quality customer database.

Trimble provides advanced technology solutions for various industries, including construction, agriculture, geospatial, transportation, and logistics. The company offers a combination of software, hardware, and services that help clients improve efficiency and reduce costs. Trimble's products work by integrating over 150 different software solutions, allowing users to access and utilize data effectively to optimize their workflows. Unlike many competitors, Trimble emphasizes flexibility and connectivity in its offerings, enabling clients to tailor solutions to their specific needs. The company's goal is to drive productivity and precision in industries while also promoting community and environmental sustainability through initiatives like the Trimble Foundation.

Company Stage

IPO

Total Funding

N/A

Headquarters

Westminster, Colorado

Founded

N/A

Growth & Insights
Headcount

6 month growth

2%

1 year growth

2%

2 year growth

2%
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Simplify's Take

What believers are saying

  • Trimble's strategic partnerships, such as with Esri, enhance its technological capabilities and market reach, fostering innovation in geospatial technologies.
  • The launch of new products like the R980 GNSS system and the end-to-end Asset Lifecycle Management software suite demonstrates Trimble's continuous innovation and ability to meet diverse industry needs.
  • Acquisitions like Flashtract expand Trimble's technological portfolio, minimizing risk and improving efficiency for clients in the construction sector.

What critics are saying

  • The highly competitive nature of the technology and software markets may pressure Trimble to continuously innovate to maintain its market position.
  • Integration challenges from acquisitions, such as Flashtract, could pose risks in terms of cultural and operational alignment.

What makes Trimble unique

  • Trimble's extensive investment in R&D, over $540 million in 2022, underscores its commitment to innovation and positions it ahead of competitors in technology development.
  • The company's broad suite of over 150 software integrations offers unparalleled flexibility and connectivity, enabling clients to optimize workflows and make data-driven decisions.
  • Trimble's focus on sustainability through the Trimble Foundation sets it apart by aligning business success with community and environmental resilience.

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