Full-Time

Associate Instrument Support Coordinator

Confirmed live in the last 24 hours

PerkinElmer

PerkinElmer

5,001-10,000 employees

Develops analytical instruments and software solutions

Data & Analytics
Energy
Healthcare

Compensation Overview

$58.2k - $87.4kAnnually

Entry, Junior

Cambridge, MA, USA

Category
Lab & Research
Life Sciences
Required Skills
Word/Pages/Docs
Excel/Numbers/Sheets

You match the following PerkinElmer's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • Associate's degree in Applied Science, Biology, and Chemistry, or related discipline, including military experience and 1+ years of experience OR
  • High school degree or equivalent with 2+ years of related experience
  • Ability to multitask and prioritize one's workload
  • Technical problem-solving skills and attention to detail
  • Strong communication skills both written and verbal
  • Self-motivation and ability to work under pressure to balance conflicting deadlines
  • Initiative-driven with a proactive skill set to improve processes
  • Service-oriented attitude combined with innovative thinking
  • Strong interpersonal skills; Strong team player with focus on customer satisfaction
  • Advanced MS Microsoft 365 skills including: Outlook, Teams, Word, Excel
Responsibilities
  • Provide front-line support for end-to-end incident resolution related to laboratory instruments.
  • Primary contact for incident ticket management – ensuring work orders are created and recorded in the appropriate systems.
  • Primary contact to coordinate with customers – keeping them informed of the statuses of the work orders.
  • Primary contact to coordinate with vendors - keeping customers informed of when third parties will visit to resolve work orders.
  • Vendor management, including scheduling, transporting and hosting vendors and engineers while on site.
  • Responsible for ensuring records are kept complete within both customer and PerkinElmer systems, including the asset inventory management team systems.
  • Provide backup support to the Senior ISC for triage resolution and repair of front-line instruments.
  • Provide vacation coverage for the Senior ISC.
  • Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment.
Desired Qualifications
  • Strong understanding of GLP/GxP and/or experience working in a compliance-driven environment
  • Knowledge and understanding of EHS procedures.
  • Expertise in HPLC, UPLC, LCMS, simple quad mass specification or FSC
  • Experience with analytical equipment and/or laboratory environments
  • Working knowledge of SAP and database management

PerkinElmer focuses on improving human and environmental health by providing scientific instruments, software, and services. Their products include advanced analytical instruments and consumables that help healthcare providers, environmental laboratories, and industrial companies analyze and understand various health and environmental factors. These instruments work by using sophisticated technology to measure and analyze samples, providing critical data for diagnostics and research. What sets PerkinElmer apart from its competitors is its strong commitment to sustainability, as they design their products to minimize maintenance, extend instrument life, reduce waste, and save energy. The company's goal is to drive customer success and innovation in the life sciences and diagnostics markets while promoting a healthier planet.

Company Stage

Acquired

Total Funding

N/A

Headquarters

Shelton, Connecticut

Founded

1937

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Simplify's Take

What believers are saying

  • Partnership with Emphor DLAS expands market reach in UAE and Qatar.
  • Acquisition of Covaris strengthens position in life sciences and diagnostics.
  • Launch of Pathology Informatics Platform taps into growing digital pathology market.

What critics are saying

  • Increased competition in genetic screening may impact market share.
  • Technological advancements require continuous innovation to maintain competitive edge.
  • Geopolitical tensions could affect supply chain and availability of critical components.

What makes PerkinElmer unique

  • PerkinElmer's global presence spans 150 countries, enhancing its market reach.
  • The company focuses on sustainability, designing products that reduce waste and save energy.
  • PerkinElmer's diverse client base includes healthcare, environmental, and industrial sectors.

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Benefits

Remote Work Options