Quality Manager

Description

Quality Manager

Grandview, MO

Description

Summary:

The Quality Manager reports directly to the Plant Manager and represents and supports all Corporate Quality initiatives and will act as a liaison between corporate departments (Engineering, Product Managers, Manufacturing, Purchasing and Corp. Quality) and the Grandview Missouri Manufacturing Plant when dealing with Quality related subject matters.

Essential Duties and Responsibilities:

Monitoring the Quality of all products produced using Quality tools / Quality related inputs: Warranty Reports, Scrap, Rework, DMR’s, Returns etc.... 

Monitoring the Quality impact of Suppliers to include DMR’s, Incoming inspection etc... 

Support the development and maintenance of required QA / QC documentation with the aid of Corporate Engineering, Product Management, Corporate Quality and Plant personnel. Documentation can include but is not limited to: Assembly instructions, Inspection instructions, Visual management aid’s etc... 

Be proficient in the use of Quality tools such as 8D problem solving, Root cause analysis, Quality planning / APQP, FMEA, Control plans, MSA, SPC, Tier boards etc... 

Work with Plant Personnel, Corporate Engineering, Product Management, Corporate Quality on root cause analysis and corrective action measures relating to Warranty / RMA’s, Internal processes, Internal Audit findings, DMR’s etc.... 

Support Corporate Quality training initiatives as necessary to include being the primary trainer for applicable subject matters. 

Provide support to achieve, maintain and improve the Quality Management System (QMS) in accordance with ISO 9001 and Dwyer Instruments, LLC requirements. 

Provide support to applicable departments (Engineering, Manufacturing Engineering, Product Management etc... to ensure deadlines and objectives are met for NPD (New Product Development) initiatives. 

Identify and support Dwyer Instruments, LLC continuous improvement initiatives. 

Provide Quality support, as warranted, to aid Dwyer Instruments, LLC in meeting or exceeding all Quality related metrics (reference KPI’s below). 

Support as needed to ensure Dwyer Instruments, LLC Audit programs (Internal, Supplier) are sustained. 

Drive continuous improvement in plant quality performance, primarily customer DPPM and production scrap. 

Support plant third party quality certification, including ATEX, ISO, and others.

Key Performance Indicators (KPI’s):

Safety

Warranty – Product

Warranty - Shipping  

RMA’s - days to close 

Scrap

FPY

Requirements

Requirements

Required Skills / Experience / Competencies:

Bachelor's degree in Science, Engineering, or a related technical field or equivalent education / experience 

5+ years of Quality Assurance experience in a manufacturing environment certified to ISO 9001 or similar standard. 

Knowledge of development and implementation of Quality Management Systems such as ISO 9001, IATF 16949, ISO 17025, ISO 14001 etc... 

Technical aptitude, preferably with instrumentation 

Proficiency in MS Office, including Word and Excel 

Excellent communication skills, both orally and written 

Ability to multitask on a day-to-day basis 

Physical/Mental Essential Functions:

Ability to input data into computers and departmental systems

Ability to read, analyze, and interpret general business documents and manuals

Ability to interact / communicate effectively with customers, employees, and external personal

Effectively communicate in English orally and in writing.

Ability to identify, communicate, and help prevent potential problems

Ability to solve practical problems within established parameters

Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

 Ability to deal with time sensitive situations on an ongoing basis

Ability to follow a set of procedures or set sequences

Ability to work in a fast-paced environment

Must be efficient with strong attention to detail

Ability to negotiate, motivate, redirect or convince others

 Ability to use keyboard, sporadic 10 key

Ability to use mouse (or alternative input device)

Work Conditions:

Work in an office environment and routinely on the Manufacturing Plant production lines. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets. Work hours are primarily on first shift and are based on Plant Production needs.  

Other duties, responsibilities and activities may change or be assigned at any time with or without notice as assigned by the Manager. The job description does not constitute a contract of employment, and the position remains at will.