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Full-Time

Guest Services-Fillmore New Orleans

Confirmed live in the last 24 hours

Live Nation Entertainment

Live Nation Entertainment

10,001+ employees

Global live events and ticketing platform

Entry

New Orleans, LA, USA

Category
Customer Support
Customer Success & Support
Required Skills
Sales
Customer Service
Requirements
  • Deliver exemplary customer service to maintain customer loyalty.
  • Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Solicit sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Assist with handling guests' questions throughout the concert.
  • Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as barricade, Etc.
  • Other tasks as assigned by the Operations Manager.
Responsibilities
  • Deliver exemplary customer service to maintain customer loyalty.
  • Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
  • Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Solicit sales of new or additional services or products.
  • Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
  • Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
  • Assist with handling guests' questions throughout the concert.
  • Partner with fellow team members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as barricade, Etc.
  • Other tasks as assigned by the Operations Manager.
Live Nation Entertainment

Live Nation Entertainment

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As a global leader in live events and ticketing, Live Nation Entertainment stands out as an attractive workplace due to its dynamic involvement in various aspects of live entertainment including concerts production and ticket sales. This company fosters a vibrant culture by connecting brands and fans with music through its extensive platforms like Ticketmaster, showcasing a commitment to the thriving live entertainment industry. Employees are positioned in a stimulating environment where innovation in providing seamless live experiences is a priority.

Company Stage

IPO

Total Funding

$1.4B

Headquarters

Beverly Hills, California

Founded

2005

Growth & Insights
Headcount

6 month growth

3%

1 year growth

9%

2 year growth

23%