Director - Technical Program Management

Role Purpose

The A2A Program Director will own the strategic direction, execution, and management of our Account-to-Account payment programs. This role involves cross-functional collaboration, regulatory compliance, and ensuring exceptional service delivery for our partners and users.

You will be a leader playing a significant role in aligning different cross functional teams, resolving conflicts and coming up with solutions, providing guidance and taking complete ownership of the delivery.

This is a highly externally focused role, but at same time also one that is pivotal to internal teams serving as the payment solution expert for the markets covered. If you thrive in a fast-paced, constantly challenging environment, we’d love to talk with you.

Key Responsibilities

• Program Leadership: Develop and execute the global A2A payments strategy in alignment with company goals.
• Cross-Functional Collaboration: Partner with product, engineering, commercial, regulatory and legal teams to launch and optimize A2A payment solutions.
• Stakeholder Management: Build and maintain relationships with strategic merchants and other strategic issuer partners.
• Regulatory Compliance: Ensure compliance with local and international payment regulations.
• Performance Monitoring: Establish and monitor KPIs, reporting on program success and areas for improvement.
• Risk Management: Identify and mitigate risks related to A2A payment solutions, ensuring secure and reliable transactions.
• Innovation: Stay ahead of trends in open banking and A2A payments and provide feedback to internal Product teams to evolve company’s offerings and help maintain a competitive edge.

Measures of Success

• Alignment with Organizational Goals: Programs deliver measurable outcomes that align with the organization’s strategic priorities.
• On-Time and On-Budget Delivery: Percentage of programs or projects completed within the planned timeline and allocated budget.
• Risk Management: Effectiveness in identifying, mitigating, and resolving risks without derailing program outcomes.
• Cross-Functional Collaboration: Ability to effectively work across departments and influence stakeholders to achieve program goals.
• Conflict Resolution: Success in resolving conflicts and ensuring alignment among diverse teams and stakeholders.
• Crisis Management: Effectiveness in navigating challenges or crises without significant impact on program delivery.
• Decision-Making: Ability to make informed, data-driven decisions that positively impact program outcomes.

Key Skills and Competencies

• Extensive experience (15+ years) in strategic leadership roles, with a proven track record of managing complex operations across departments or divisions within payments industry.
• In-depth knowledge of account-to-account payment systems, real-time payments like UPI, SEPA, Pix and other open banking frameworks.
• Awareness of compliance and regulatory requirements like PSD2, GDPR, AML, and other relevant laws for payments.
• Familiarity with APIs, payment gateways, tokenization, fraud prevention mechanisms, and system integrations.
• Ability to analyze transaction data, KPIs, and operational metrics to drive insights and decisions.
• Demonstrated ability to analyze, decompose, and solve abstract, high-level business challenges.
• Strong knowledge of industry trends, business strategies, and organizational goals.
• Exceptional decision-making skills, with a focus on innovation and expanding the boundaries of what’s possible.
• Proven ability to lead cross-functional teams, resolve conflicts, and align diverse stakeholders.
• Strong communication skills with the ability to inspire and create alignment across all levels of the organization.

Qualifications

• Graduation in Technology / Engineering (Preferred)
• Project / Program Management Professional